Assistant Director of Financial Aid

• May 2023 - Present

Financial Aid Counselor (Client Communications)

• May 2016 - May 2023

-Counsel and support students in financial aid process while actively contribute to the vision of the institution; Diversity and Inclusion committee member for the Division of Enrolment Management. -Maintain via additions, edits and updates, “Email Response” google document referenced by Financial Aid personnel daily; Financial Aid Communications Team member. -Process NYU Information Release Request Authorization forms; conduct outreach to other offices, institutions, agencies, or programs as necessary. -Create various documents and procedures which increase team and office contribution, track progress and maximize productivity; awarded Office of Financial Aid Most Valuable Professional (MVP). Show less

Financial Aid Counselor

• Aug 2010 - Apr 2016

-Communicate and resolve Financial Aid concerns via phone, email and online. Advise students, parents and faculty on best course of action for use of financial aid. -Detailed operational knowledge of Financial Aid, Admissions and Advising procedures and practices; custodian of privacy information. -Problem resolution which required advanced analytical research skills; was responsible for identifying student account issues. -Lead veteran advisor who was charged with ensuring federal compliance and developing streamlined financial aid processes and communications. -Served on various committees and work groups; attended professional training and workshops on an ongoing basis. Show less