Experience

Medina Valley ISD

• PC Technician

  • Aug 2022 - Present



SDB Woodworking

• Owner

  • Mar 2022 - Present

  Building, Repairing, and Restoring wood-related items. Need a shadowbox? I got you. Need a bookcase? No problem? Have something that needs to be restores? You got it! Building, Repairing, and Restoring wood-related items. Need a shadowbox? I got you. Need a bookcase? No problem? Have something that needs to be restores? You got it!



JSW Diversified

• San Antonio, Texas, United States

• Business Manager

  • Aug 2021 - Apr 2022

  • Took charge of current projects and assigned teams to complete • Evaluated employees and placed them in the best project that suited their skillset • Visited projects on a regular basis to evaluate progress and material needs • Took charge of current projects and assigned teams to complete • Evaluated employees and placed them in the best project that suited their skillset • Visited projects on a regular basis to evaluate progress and material needs



D. Wilson Construction Co.

• United States
• Construction
• 1 - 100 Employee

• IT Manager

  • Aug 2016 - Jul 2021

  • Brought the company server from a remote third-party hosting facility back in house.• Helped save the company money by reviewing cell plans and going with the best provider.• Created and maintained a tracking sheet for cell and data plans to help the company direct charges to the proper job.• Created an inventory system to help track and maintain all technological systems through the company.• Ordered and setup computers and iPads for users and provide needed peripherals• Maintain San Antonio office and field computers, printers, iPads, and hotspots• Setup and maintained the Active Directory Accounts for entire company• Setup and maintained the VoIP phone system for the San Antonio office.• Brought in a third-party vendor to help secure the server and systems, and to provide an assessment of open and vulnerable systems that needed to be secured.• Setup and ran the San Antonio’s Audio/Video system. This was used to communicate with the corporate office weekly, as well as with clients/customers when unable to attend in person.• Provided helpdesk support to employees as needed.• Created and developed a means for decommissioning old devices.• Created a SOP for termination of employees and recovering, backing up, and making ready their old devices.• Developed training to help the company prevent phishing attacks. Show less

• Office Manager

  • Aug 2014 - Jul 2021

  • Obtained the Construction Risk and Insurance Specialist (CRIS) certification in order to help review and understand insurance requirements, and worked with the company’s Bond and Insurance provider to make sure that both the company and all subcontractors were compliant.• Provided HR services for the San Antonio office. This included:o Processing new or terminated employee paperwork.o Sitting with the Regional Manager in times of review of disciplinary measures.• Manage all office related paperwork and files.• Transferred all paper files into an electronic file system and helped to manage project specific files.• Fielded questions from Subcontractors/Suppliers for administrative issues on projects, ranging from subcontracts to payment to closeouts.• Put together and would review Applications for Payment to the Owner• Reviewed subcontractor Applications for Payment along with the Accounts Payable team to make sure that subcontractors had their numbers correct• Assisted the Accounting team in any and all manners for the San Antonio office• Was a Notary for the company• Setup Vendors into Timberline/Sage• Setup and sent out Subcontracts and Purchase Orders for each project and reviewed returned documentation for changes and approval.• Assisted Project Managers in inputting Change Orders into the Timberline/Sage system• Helped manage subcontractor documentation Show less



IBM

• San Antonio, Texas Area

• Tier 2 Helpdesk with Citi

  • Jan 2014 - Sep 2014

  • Support hardware, network, and software for Citi employees, vendors, and contractors, with a focus on Remote Access and Blackberry. • Identify, analyze, and resolve complex problems and situations. • Provide analytical skills to determine branch hardware, network, and software problems. • Diagnose the cause of the problems, resolve those problems, and refer other problems to the proper organization for resolution. • Maintain ownership of all problems, escalating problems as necessary. • Develop proactive problem determination, diagnosis, and resolution. • Log problems in the ticket management system (ServiceNow). • Effectively communicate with coworkers, management, and other internal and external groups to identify and resolve issues affecting branch service. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Tier 2 Helpdesk Support

  • Aug 2013 - Jan 2014

  • Support hardware, network, and software for Citi employees, vendors, and contractors, with a focus on Remote Access and Blackberry.• Identify, analyze, and resolve complex problems and situations. • Provide analytical skills to determine branch hardware, network, and software problems. • Diagnose the cause of the problems, resolve those problems, and refer other problems to the proper organization for resolution. • Maintain ownership of all problems, escalating problems as necessary. • Develop proactive problem determination, diagnosis, and resolution. • Log problems in the ticket management system (ServiceNow). • Effectively communicate with coworkers, management, and other internal and external groups to identify and resolve issues affecting branch service. Show less

• Tier 1 Helpdesk Support - Team Lead

  • Oct 2012 - Aug 2013

  • Act as a lead for the team, answering questions and providing guidance where needed.• Assisted with training of newly hired contractors and employees for the team.• Support hardware, network, and software for Citi employees, vendors, and contractors. • Identify, analyze, and resolve complex problems and situations. • Provide analytical skills to determine branch hardware, network, and software problems. • Diagnose the cause of the problems, resolve those problems, and refer other problems to the proper organization for resolution. • Maintain ownership of all problems, escalating problems as necessary. • Develop proactive problem determination, diagnosis, and resolution. • Log problems in the ticket management system (ServiceNow). • Effectively communicate with coworkers, management, and other internal and external groups to identify and resolve issues affecting branch service. Show less



Technisource

• Citibank

• Systems Analyst

  • May 2012 - Oct 2012

  • Support hardware, network, and software for Citi employees, vendors, and contractors. • Identify, analyze, and resolve complex problems and situations. • Provide analytical skills to determine branch hardware, network, and software problems. • Diagnose the cause of the problems, resolve those problems, and refer other problems to the proper organization for resolution. • Maintain ownership of all problems, escalating problems as necessary. • Develop proactive problem determination, diagnosis, and resolution. • Log problems in the ticket management system (ServiceNow). • Effectively communicate with coworkers, management, and other internal and external groups to identify and resolve issues affecting branch service. Show less



ASNA

• San Antonio, Texas Area

• Systems Administration Specialist

  • Jun 2010 - Oct 2011

  - Security Administrator for company. - Administrator for company's Business Productivity Online Services (BPOS) accounts. - Administer ASPIRE phone system (punching lines, setting up voicemail and extensions) - Administer VoIP (Paetec) phone system - Update and maintain company's websites (Sharepoint MOSS 2007). - Keep and maintain documentation on all IT processes. - Maintain all computer systems (laptops, desktops, servers, AS400s). - Daily, weekly and monthly tape backups for mission critical systems. - Determine and purchase all IT related hardware/software. Show less



Wachovia/Wells Fargo

• Business Access Coordinator

  • Jul 2007 - Aug 2009

  - Set up new users with proper access into the various systems and shared network drives - Fixed any issues users might be having due to profile setup.- Added/removed systems on users profile per job description demands or upon exit- Kept and maintained documentation on all users as to the status of security profile.

• Analysis Sr. Consultant

  • Jul 2007 - Aug 2009

  - Responsible for procuring a new database for the department's laptop inventory. Cleaned database to reflect the current laptop and deployment information. - Responsible for collecting and cataloging displaced users items such as phones, air cards, laptops, desktops, keyfobs within the office and in the field. Once documented, sent hardware and detailed spreadsheets to their respective decommission departments (such as Price Waterhouse Commission, CWF Wireless, and Enterprise Direct security).- Responsible for ordering Software and Hardware when needed for various users.- Set up new/replacement laptops and desktops for all users in the field and in office- Collected and maintained user information for company cell phones and air cards.- Diagnosing Lenovo laptops and repairing those which are still under warranty.- Testing new Retail Domain images for issues with our information.- Completing problem tickets as they arrive through Peregrine Service Center.- Testing issues and new fixes for CMS/Appraisal Port. Show less



World Savings

• San Antonio, Texas Area

• Systems Analysis

  • Jul 2007 - Aug 2009

  - Provide technical support to users who called regarding their computer systems. - Trained new system users to access and provide accurate data to the appraisals databases. - Provide information in regards to loans, policies, and procedures to appraisers and customers who call in with questions and concerns. - Research and enter information for the Appraisal Department in regards to loans and loan payments. - Provide technical support to users who called regarding their computer systems. - Trained new system users to access and provide accurate data to the appraisals databases. - Provide information in regards to loans, policies, and procedures to appraisers and customers who call in with questions and concerns. - Research and enter information for the Appraisal Department in regards to loans and loan payments.



Texas Computer Solutions

• Lead Field Technician

  • Sep 2005 - Jul 2007

  - Received/maintained orders for repairs for various Dell Computer owners through QualX. - Received parts sent by Dell and repaired systems at customers work site. Troubleshot the system further when necessary.- Closed calls daily and shipped parts back to Dell for refurbishment.

• Business Manager

  • Sep 2005 - Jul 2007

  - Maintain the daily operations of the San Antonio division of the company. - Responsible for the hiring and indirect supervision of employees in the San Antonio office as well as maintaining the training and information for the other company sites (West Texas and Dallas/Fort Worth).- Responsible for training technicians, both in store and in the field



TEKsystems

• Installer

  • Jul 2005 - Aug 2005



Printer Solutions

• Field Technician

  • Jun 2005 - Jul 2005



Gunn Automotive

• San Antonio, Texas Area

• Lead Field Technician

  • Aug 2003 - Dec 2004

  - Troubleshot and repaired PC and PC devices for the entire Gunn Automotive Corporation's 13 stores. Included computers, VoIP phones, servers, routers, switches, printers, firewalls, and network cameras. - Built servers, some of which ran and archived images received from network cameras. - Trained in cable termination (Cat5, Cat6, and fiber). - Provided project reports; provided inventory of devices that were in use, and in storage. - Monitored and tracked traffic through the firewalls and to prevent (as much was possible) infection of viruses through email and web traffic. - Trained other field technicians to understand and work with the Gunn system. Show less