Experience

FieldRoutes, a ServiceTitan company

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• • Sep 2022 - Present

• • Dec 2021 - Sep 2022



CMIT Solutions of Boston | Cambridge

• United States
• Information Technology & Services
• 1 - 100 Employee

• Service Desk Engineer

  • Aug 2019 - Aug 2021



Steward Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• • Nov 2018 - Aug 2019

  As a Senior Help Desk Analyst, I help provide second level support for both users and other IS teams as needed, work as a liaison between Help Desk and other teams, as well as identifying areas of improvement and working with upper management to implement changes. Responsibilities include but are not limited to providing daily turnover reports, maintaining proper shift coverage for answering calls, and help train new Help Desk analysts to ensure timely and effective hand-off of triaged calls.

• • Nov 2018 - Aug 2019

• • Jan 2018 - Nov 2018

  I am currently working at the IS Help Desk for Steward Healthcare. I take calls from hospital employees, as well as any employee who works for Steward. My job requires me to be familiar with many different applications, including but not limited to, Meditech, Athena, Citrix, Kronos, E Clinical Works.



Big Y World Class Market

• United States
• Retail Groceries
• 700 & Above Employee

• Front End Supervisor

  • Sep 2012 - Dec 2017