infrastructure Support Specialist

• Nov 2020 - Present

Infrastructure Support Specialist (ISS)

• Oct 2018 - Present

assist the customer on technologies, products, and architectures needed to support new and existing infrastructures. The engineer will operate and maintain existing infrastructures which includes LAN/WAN devices, network security devices, network storage devices, and VOIP phone system. Responsible for providing technical support for issues of low to medium complexity; including installation, setup, maintaining, cabling and replacing of PC/LAN/Server systems. Serve on project teams and initiatives with broad scope and high impact to support client organizations. Responsible for assignments with long-term business implications, manage issues within area of expertise, & contribute to the overall business strategy.

Senior Network Administrator/ Information Technology and Services Professional

• Sep 2000 - Nov 2020

Instructor Squad Leader Platoon Sergeant Mentor Coach Supervisor Team Lead Instructor Squad Leader Platoon Sergeant Mentor Coach Supervisor Team Lead

Desktop Support Technician

• Jan 2018 - Oct 2018

Support diagnose, troubleshoot and remediate hardware and software issues on desktop, laptop, printer (MFP) and scanner devices Assists in coordinating large PC moves and telephones for moves, adds and changes in the switches. Assists in troubleshooting and installation of data devices and wiring Support diagnose, troubleshoot and remediate hardware and software issues on desktop, laptop, printer (MFP) and scanner devices Assists in coordinating large PC moves and telephones for moves, adds and changes in the switches. Assists in troubleshooting and installation of data devices and wiring

Director Of Basketball Operations, Assistant Coach Perseverance Panthers

• May 2017 - Mar 2018

Giving back to the community by building high self-esteem in each individual player. Helping each player to build on the strength of their personality and work to improve the areas that are not as strong. I am able to foster the growth of my players through numerous opportunities I am able to provide. I shape and mold groups and individuals to be able to communicate, be responsible, and hold themselves accountable both on and off the court. Giving back to the community by building high self-esteem in each individual player. Helping each player to build on the strength of their personality and work to improve the areas that are not as strong. I am able to foster the growth of my players through numerous opportunities I am able to provide. I shape and mold groups and individuals to be able to communicate, be responsible, and hold themselves accountable both on and off the court.