Wellness Coordinator

• Sep 2019 - Present

Case Manager

• May 2014 - Present

• Point of contact for inbound troubleshoots for large and key accounts• Creates and maintains relationships with clients in order to resolve their needs • Manages high volume of cases, including processing and assembling documentation required by the U.S. government• Gathers information on a case-by-case basis to find resolutions• Maintains high volume of case completion according to company compliance • Team leader in average customer retention • Point of contact for inbound troubleshoots for large and key accounts• Creates and maintains relationships with clients in order to resolve their needs • Manages high volume of cases, including processing and assembling documentation required by the U.S. government• Gathers information on a case-by-case basis to find resolutions• Maintains high volume of case completion according to company compliance • Team leader in average customer retention

Supervisor

• May 2012 - May 2014

• Communicated with airline management daily to confirm client relations were satisfactory • Assisted in employee scheduling to assure client satisfaction• Led team to reach management-defined goals, assisting as needed and identifying potential risks• Reinforced staff by maintaining open lines of communication and supervised daily duties to ensure customers were attended to in a timely and professional manner• Assured team met upper management compliance requirements • Communicated with airline management daily to confirm client relations were satisfactory • Assisted in employee scheduling to assure client satisfaction• Led team to reach management-defined goals, assisting as needed and identifying potential risks• Reinforced staff by maintaining open lines of communication and supervised daily duties to ensure customers were attended to in a timely and professional manner• Assured team met upper management compliance requirements

Aircraft Detailing and Sterilization

• Jun 2011 - May 2012

• Performed routine maintenance and external and internal sterilization on various aircrafts for a high-volume liner• Met daily quota according to business requirement• Built core relationships with key airliners to expand on goals • Performed routine maintenance and external and internal sterilization on various aircrafts for a high-volume liner• Met daily quota according to business requirement• Built core relationships with key airliners to expand on goals