Experience

XRSI

• United States
• Research Services
• 1 - 100 Employee

• IT Project Manager - XRSI Child Safety Initiative

  • sie 2021 - – obecnie

  Identify framework development priorities and goals, develop and implement strategies to achieve them, and revisit them regularly to assess progress and modify approaches.Work closely with XRSI and Child Safety Initiative leads, advisers, research community, and other teams.Serve as a Child Safety Initiative communication leader during chapter-specific quarterly roundtables.The Project Manager has to work closely with the Social Media Manager and the Outreach Manager, to reach project milestones.Curate and execute monthly project-specific workshops.Validate project progress with real-world research and experts from various domains like child psychology, pediatrics, educators, policymakers, etc. and build countermeasures.



BlockchainCenter.com

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Manager

  • sie 2021 - gru 2021

  Collaborate closely with product managers to help plan and execute the product roadmap for the Gridwise driver appTake ownership of projects from start to finish including new feature development, internal business systems and process improvementsAssist in documenting meeting notes and key product decisionsCollect, organize and synthesize internal and external feedback and help translate them into business opportunitiesConduct primary and secondary research to support key product decisions and validate assumptionsCoordinate and participate in quality assurance testing effortsLiaise with growth and success teams to prepare for product rollouts



Ballstar

• United States
• Spectator Sports
• 1 - 100 Employee

• Product Manager

  • maj 2020 - sie 2021

  Continually evaluate the performance of products and features against goalsand develop recommendations for improvement Work with user research team to assist in identifying user needs and formproduct opportunitiesWork with product management and strategy teams to create market andcompetitive assessments using primary and secondary research Continually evaluate the performance of products and features against goalsand develop recommendations for improvement Work with user research team to assist in identifying user needs and formproduct opportunitiesWork with product management and strategy teams to create market andcompetitive assessments using primary and secondary research



U.S. Department of Homeland Security

• Government Administration
• 700 & Above Employee

• IT Support Specialist

  • gru 2019 - lip 2021

  Provided tier 2 technical support to hospital employees Performed routine software pushes for security and system stability on client PC's Assisted telephony team with wiring and installation of products Provided tier 2 technical support to hospital employees Performed routine software pushes for security and system stability on client PC's Assisted telephony team with wiring and installation of products



Millie co media ENT

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Customer Service Specialist

  • gru 2017 - cze 2018

  Connect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issues Connect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issues



College of Southern Maryland

• United States
• Higher Education
• 500 - 600 Employee

• System Administrator

  • cze 2010 - lis 2012

  Researched and resolved issues/inquiries daily Escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management Documented all inquiry activities in the appropriate reporting system Provided responses to inquiries in writing using professional email skills

• System Administrator

  • cze 2010 - lis 2012

  Researched and resolved issues/inquiries daily Escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management Documented all inquiry activities in the appropriate reporting system Provided responses to inquiries in writing using professional email skills