Operations Advisor

• Sep 2022 - Present

Strategic Resource Building & Training:• Leverage the new digital infrastructure and company IP/thought leadership to build out an arsenal of business resources• Develop training and guidance materials for staff on office processes and how to effectively utilize tech devices, applications, and tools• Create and present internal documents, communications, and trainings for staff on processes and structures• Work alongside HR to recommend and manage processes, systems, and projects to strengthen Sloane operations, communications, and knowledge management• Build up Sloane’s workforce and workplace culture through robust slate of events and professional development programming in partnership with company leadersIT Support & Enablement:• Partner with parent company to build up a robust IT and cloud filing infrastructure / intranet to enable company growth and systems scalability & sustainability• Serve as day-to-day point of contact and escalation liaison for IT matters spanning all offices• Coordinate with IT and concierge / facilities teams to ensure that all staff and interns have appropriate IT equipment• Assist in implementing strategies for operational management and development in order to meet organizational plans and goals within budgets and timelines• Ensure that all business functions have adequate resources and tools to support the needs of the firmDay-to-Day Operational Support:• Manage arising needs across the company, including but not limited to: – Subscriptions, vendor relationships, tools, trainings, and contract services – Gifting and staff care needs, along with special client requests and accommodations – Liaising with Finance, HR, and leadership teams on new system roll-outs – Account billing issues, questions, and processes with AP – Office logistics, planning, and announcements / press releases / social team coordination Show less

Senior Associate

• Aug 2021 - Aug 2022

• Account & Project Management: Interfaced directly with clients and teams on key deliverables and task pipelines; ran corporate earnings reporting apparatus directly with clientele across several major accounts; led team logistics, project play-by-plays, scheduling, and overall task management / pipeline• Media Relations: Cultivated/managed long-term relationships with clients and the press; managed media outreach campaigns and pitch development; interfaced with key media on major announcements and stories for national, trade, and consumer media across print/digital, broadcast, and podcasting; monitored and ran point on crisis comms response as needed; Staffed reporter-client interviews and on-background discussions; collaborated on virtual and on-site media training and press briefing for executives; led in-depth analyses and research reporting of media landscape across various client industries• Content & Messaging Development: Authored and advised on: executive bylines/op-eds, press releases, Q&As, media statements, strategic communications plans and crisis messaging, new business pitches, executive research reports, company-branded and third-party surveys, earnings and banking/financial media reports, briefing documents, client presentation decks, C-Suite profiles/biographies, awards submissions, competitor analyses, etc; Penned industry-focused bylines/thought leadership on behalf of the firm• Employee Training & Operations: Liaised with new hires team to vet/select potential candidates and manage interview pipelines; managed and mentor new employees/interns and developed new onboarding sessions and materials for stronger alignment and standardization across hires; implemented new cloud system and collaboration migration across the firm; trained staff on software and provide IT setup, support, and troubleshooting for the firm as needed Show less

Associate (I, II, III)

• Jun 2019 - Aug 2021

Physical Therapy / Fitness Tech

• Jan 2019 - May 2019

Student Intern

• Sep 2018 - Dec 2018

• Collaborated with Education International's (EI's) Research and Communications units to translate organization research into advocacy and promotional materials for a global audience. • Conceptualized, designed, produced, and edited infographic materials and animations in three languages (English, French, Spanish) for major organization research launches and international media campaigns, including EI’s involvement in the 2018 International Day for Persons with Disabilities. • Tailored infographic posters, banners, animations, and messaging for use across social media. • Designed and drafted official report template on EI’s 2018 World Women’s Conference. • Assisted international team members on formal written English translations and edits for official organization correspondence, documentation, and reports. • Attended organization unit meetings, team discussions, and Education International’s biannual Executive Board conference. • Strengthened skills in personal flexibility and effective communication within an international, multicultural office environment while also studying French, Dutch, and contemporary European issues in the EU capital. Show less

Summer Intern

• Jun 2018 - Aug 2018

• Completed project deliverables for over a dozen client accounts across a wide diversity of industries, including: broadband, cable, and telecoms; alternative and renewable energy; banking, insurance, and venture capital; business-to-business supply markets; corporate travel; information technology and cybersecurity; and the food/restaurant industry. • Researched, compiled, drafted, and/or vetted major corporate media lists, reporter pitches, editorial calendars, media kits, conference lists, whitespace insights, advertising summaries, and daily/special-situation news clips reports for internal and client reference across a number of top-tier accounts. • Monitored and reported on developing communication crises for client accounts. • Drafted memoranda for company CEO covering potential client/investment opportunities. • Compiled major legislative research memo on current energy policy initiatives across eight US states. • Performed routine company deliveries and front-desk/office administrative assistance when needed. • Trained effectively with numerous research software programs, including Factiva, Gorkana, and Talkwalker and completed company workshop on professional communication and public speaking. • Honored with the monthly Sloane Spirit Award for excellent employee performance. Show less

Operations & Publicity Manager | Task Force on Slavery & Justice

• Aug 2017 - Nov 2017

• Liaised with Task Force Chairman to develop research projects, collaboration and outreach strategies, and campus events in line with the restorative vision of the committee. • Provided logistical support to committee members and university administration, including topical and biographical research, digital communications, graphic design, and advertising, as well as article and template drafting (newsletter submissions, mailers, announcements, posters, invitations, etc.). • Curated digital registry of Task Force documents, itineraries, contact data, relevant scholarship, and auxiliary materials. • Networked with campus, local, and national contacts to forge collaborative partnerships that advance the mission of the Task Force. • Coordinated accommodations, bookings, and meals for visiting speakers. • Acquired certification for IRB members through the Collaborative Institutional Training Initiative. • Invited to join the Task Force as a full member for the spring/summer of 2018. Show less

Undergraduate Intern

• May 2017 - Jul 2017

• Produced memoranda for AUL Senior Counsel covering extensive bibliographic research and analysis on U.S. federal judges. • Assisted in research initiative covering potential organization donors and back-checking donor contribution records. • Completed Leadership Institute training seminars on effective public speaking and television communication. • Attended U.S. House and Senate Values Action Team Coalition meetings, personal appointments with U.S. representatives and lobbyists, events for the Capitol Hill Lecture Series (sponsored by the Fund for American Studies), and the National Center on Sexual Exploitation’s summer education series. Show less

Waco Childers Research Fellow | Furman History Department

• Jan 2017 - Apr 2017

• Investigated military records, databases, and primary texts to develop composite profile of First World War veteran Sgt. Carl Gunnill, the Gunnill family, and the Second Battle of the Marne for Dr. David Spear, William E. Leverette, Jr. History Professor.• Assisted in reviewing and researching publication venues for Dr. Spear's subsequent historical analysis—"Wisconsin in World War I: The Carl Gunnill Story."

Shucker Fellow | Shucker Leadership Institute

• Aug 2015 - Apr 2017

• Participated in institute meetings, Junior Achievement education program, business networking dinners, and presentations to develop skills in teamwork, professionalism, career planning, and application of the Gallup StrengthsQuest®.• Designed and co-implemented a four-person Leadership Challenge Project consisting of an interactive presentation and student mock election to address the importance of political advocacy for students in junior high school.

Server

• May 2016 - Aug 2016

• Provided professional, flexible, and outgoing service to restaurant patrons. • Duties included greeting patrons, relaying and delivering orders, operating cash register and credit card machine, maintaining clean and orderly stations, and assisting in evening clean-up and close-down. • Provided professional, flexible, and outgoing service to restaurant patrons. • Duties included greeting patrons, relaying and delivering orders, operating cash register and credit card machine, maintaining clean and orderly stations, and assisting in evening clean-up and close-down.

Data Analyst Intern

• Dec 2014 - May 2015

• Worked remotely under Product Market Engineer to provide continuous maintenance of customer database for outside sales division through information research and data scrubbing. • Optimized research skills to to filter and systematize 4,000+ client contacts and effectively utilized Pipedrive Sales CRM & Pipeline Management Software. • Worked remotely under Product Market Engineer to provide continuous maintenance of customer database for outside sales division through information research and data scrubbing. • Optimized research skills to to filter and systematize 4,000+ client contacts and effectively utilized Pipedrive Sales CRM & Pipeline Management Software.

Photographer's Assistant

• Nov 2012 - May 2015

• Operated flash and lighting equipment at weddings and personal portrait venues and performed as secondary cameraman as needed. • Responsible for transporting and overseeing $6,000+ worth of professional photography equipment. • Operated flash and lighting equipment at weddings and personal portrait venues and performed as secondary cameraman as needed. • Responsible for transporting and overseeing $6,000+ worth of professional photography equipment.

Intern | U. S. Representative Mike Kelly (PA-03) | Erie District Office

• Jun 2014 - Aug 2014

• Selected as a rising high school senior to work in Constituent Services and Operations as the office’s first point of contact. • Tasked with administrative duties, including: filtering and filing mail, answering / directing calls, greeting constituents and connecting them with needed resources, operating congressional district staff software (Intranet Quorum) to manage constituent communication, handling sensitive and confidential constituent casework, synthesizing and summarizing data from a congressional staff manual, and researching / compiling U.S. Census data for a district demographics report. • Demonstrated a polished, professional demeanor with congressional staff and constituents as well as effective communication and judgment skills with constituent contacts. Show less