Experience

Tact Data

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• BOT and Journey Orchestration Developer

  • May 2022 - Present



Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• DevOps Tech Support Engineer II

  • Mar 2022 - May 2022



Amazon

• United States
• Software Development
• 700 & Above Employee

• HR Specialist I - Disability and Leave Services Case manager

  • Mar 2017 - Feb 2020

  • Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Show less



Goodreads.com

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Goodreads Expert

  • Aug 2015 - Mar 2017

  • Basic account troubleshooting, troubleshooting for mobile apps, and approval queues for the various programs offered on the site. • Was part of the social media team actively moderating and participating in discussions using the Facebook and Twitter social media accounts. • Moderated the Goodreads Feedback Group, a type of forum where power users interacted and provided feedback. Worked as a bridge with developers and engineers to escalate system issues and site failures. • Basic account troubleshooting, troubleshooting for mobile apps, and approval queues for the various programs offered on the site. • Was part of the social media team actively moderating and participating in discussions using the Facebook and Twitter social media accounts. • Moderated the Goodreads Feedback Group, a type of forum where power users interacted and provided feedback. Worked as a bridge with developers and engineers to escalate system issues and site failures.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Lead

  • Jul 2014 - Aug 2015

  • Managed job assignment on a day-to-day basis, monitored performance on job or queue adherence, volume, and quality • Coached associates and mentored them as they sought additional opportunities or self-development activities. Identified bottom performers and used existing methods and tools to apply the appropriate performance management plans. • Managed job assignment on a day-to-day basis, monitored performance on job or queue adherence, volume, and quality • Coached associates and mentored them as they sought additional opportunities or self-development activities. Identified bottom performers and used existing methods and tools to apply the appropriate performance management plans.