Experience

Bryant Park Corporation

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Vice President, Visitor Services

  • Jan 2020 - Present

• Director of Visitor Services

  • Mar 2016 - Jan 2020



Bryant Park Corporation

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Deputy Director of Tourism and Visitor Services

  • 2013 - 2016

• Manager of Tourism and Visitor Services

  • 2010 - 2013

• Assistant Manager of Tourism and Visitor Services

  • Mar 2007 - 2010



Mi Banquito

• Manager

  • 2006 - 2006



FXCM

• United Kingdom
• Financial Services
• 700 & Above Employee

• Manager

  • 2003 - 2005

  • Mentored employees who performed exceptionally well and groomed them to become team leaders, which provided supervisors with a liaison between management and staff, demonstrating to staff that good performance is rewarded with advancement and allowed supervisors to pursue other projects • Trained and managed new operation’s personnel on deposits, withdrawals, transfers, opening new accounts, inputting pending accounts into back office, posting recently received funds from credit cards, bank transfers, electronic checks, personal checks and money orders, 25 employees • Cross trained employees which allowed them to attain a better idea of what others did in the department and how they fit into the big picture • Created manuals on new operating procedures and products, which reduced the percentage of errors • Organized and conducted weekly staff meetings to a staff of 25, in order to deliver updates and review policy changes, so that the staff was kept abreast of changes and able to answer client’s questions • Created a reconciliation process to decrease the number of errors that occurred on a daily basis, the process decreased errors by 15%