Experience

Platinum Realty

• United States
• Real Estate
• 700 & Above Employee

• Realtor Sales Associate

  • Aug 2014 - Present

  Overland Park, KS



ADT

• United States
• Consumer Services
• 700 & Above Employee

• Account Representative

  • Nov 2013 - Jul 2018



ServiceLink

• Financial Services
• 700 & Above Employee

• Short Sale Negotiator

  • Mar 2012 - Nov 2013

  • Sent out approvals, decline letters and closing package as needed • Ensure short sales adhere to HUD guidelines • Order and review BPO/AVM/appraisal as applicable • Consistently update MSP/Fidelity to reflect current status of file • Calculate income; Profit & Loss statements, W-2’s, wages, salaries to determine a deficit • Order and review title searches, to determine, liens, judgements 2nd mortgages • Obtain subordinations on 2nd liens as applicable • Conduct thorough… Show more • Sent out approvals, decline letters and closing package as needed • Ensure short sales adhere to HUD guidelines • Order and review BPO/AVM/appraisal as applicable • Consistently update MSP/Fidelity to reflect current status of file • Calculate income; Profit & Loss statements, W-2’s, wages, salaries to determine a deficit • Order and review title searches, to determine, liens, judgements 2nd mortgages • Obtain subordinations on 2nd liens as applicable • Conduct thorough review of listing agreements, purchase contracts, LLC Documents, Trust documents, Executor documents to ensure accuracy and in house documents • Review of all HUD-1(s) to ensure meeting investor guidelines removing unacceptable fees and no cash to borrower, all taxes paid current • Review daily reporting to alleviate short sale going to foreclosure, placed all postponements through attorneys in LPS • Submit all short sale requests to investor/client/MI for approval as required and work closely with real estate agent, extremely strong in negotiating short sales Show less



Alliance Data

• United States
• Financial Services
• 700 & Above Employee

• Customer Service

  • Jun 2011 - Apr 2012

  • Activate new credit card accounts • Assist customers with billing issues/disputes • Assist customers with electronic payments • Upsell every customer on 3rd party offers • Received “Newbee Award” for highest sales percentage • Received “Top Performer Award” for highest sales conversion • Received “Positive Spark Award” for my positive influence • Consistently achieved and exceeded sales goals • Actively assisted and improved other CSR sales conversions • Possess a… Show more • Activate new credit card accounts • Assist customers with billing issues/disputes • Assist customers with electronic payments • Upsell every customer on 3rd party offers • Received “Newbee Award” for highest sales percentage • Received “Top Performer Award” for highest sales conversion • Received “Positive Spark Award” for my positive influence • Consistently achieved and exceeded sales goals • Actively assisted and improved other CSR sales conversions • Possess a strong ability to diffuse customer and cross sell Show less



AMG Services

• Collections Representative

  • Aug 2009 - May 2011

  • Handle 1st party collections on payday loans • Work in a fast paced environment (auto dialer) • Only accept credit or debit card payments • Have a strong ability to negotiate terms with customer • My instinctive responses have turned many “NO” into payment plans • I have incessantly created a “sense of urgency” with some of the most challenging customers • Extremely quick learner, easily adapt to an ever changing environment. Possess the ability to self motivate with little… Show more • Handle 1st party collections on payday loans • Work in a fast paced environment (auto dialer) • Only accept credit or debit card payments • Have a strong ability to negotiate terms with customer • My instinctive responses have turned many “NO” into payment plans • I have incessantly created a “sense of urgency” with some of the most challenging customers • Extremely quick learner, easily adapt to an ever changing environment. Possess the ability to self motivate with little coaching. • Maintain a “Positive Mental Attitude,” in a very stressful environment. • Recovery “TOP 20 PERFOMER” 10 out of 12 months • Far exceeded my goal 10 out of the 12 months of $12,700 (average loan $300) Collected over $150,000 in 1 year • Graduated “TOP PERFORMER” out of 15 new hires • Display empathy and concern to help better serve some customers which have lead to many balances in full and payment plans. • Keep a professional demeanor with some of the most irate customers, leading to I have very thick skin. Show less



Ameripure Water

• Sales Representative

  • Jan 2009 - Aug 2009

  • Conducted in home sales presentations • Attended weekly training sessions • Traveled across the Kansas and Missouri metropolitan areas • Built a strong rapport with customer ensuring they were satisfied with our product • Completed paper work on every presentation (sale or not) • Interacted with owners and telemarketing manager on a daily basis • Maintained a professional and extremely courteous demeanor in every home.



Indymac Bank

• Banking
• 700 & Above Employee

• Sr Processor/Funder

  • Apr 2004 - Jan 2009

  • Verifies accuracy and consistency of specifications on documents such as the deed of trust/mortgage, note, truth in lending, etc • Draw closing documents ensuring complete accuracy before sending to Title Co. • Work closely with Title Co., ensuring all training documents have been obtained by IndyMac Bank • Schedule and Reschedule closings, make welcome calls within 24-48 hours • Interact with borrowers on any conditions, VOE’s, research inquiries and any other loan… Show more • Verifies accuracy and consistency of specifications on documents such as the deed of trust/mortgage, note, truth in lending, etc • Draw closing documents ensuring complete accuracy before sending to Title Co. • Work closely with Title Co., ensuring all training documents have been obtained by IndyMac Bank • Schedule and Reschedule closings, make welcome calls within 24-48 hours • Interact with borrowers on any conditions, VOE’s, research inquiries and any other loan requirements • Review mortgage loan files to determine if all conditions that must be cleared prior to funding have been satisfied and to request additional funding conditions as needed • Send out all pertinent documentation to borrower if not completely signed, dated and/or notarized upon review • Ensure any other seconds, tax liens and judgments are paid off prior to funding. Show less



Washington Mutual Card Services

• Financial Services
• 1 - 100 Employee

• Mortgage Loan Coordinator

  • Mar 2002 - Jul 2003

  • Worked closely with Optis 0.2 and Loanworks • Input customers information in system which was exported from Loan Originators to Kiosk • Ordered appraisals, flood certs, and titles • Worked with LO's in order to assure accuracy for customer files • Mailed out disclosures to customers within three days of application • Stacked files in appropriate order • Worked with Post Closing stacking files and shipping out • Took care of all rate lock requests and pricing… Show more • Worked closely with Optis 0.2 and Loanworks • Input customers information in system which was exported from Loan Originators to Kiosk • Ordered appraisals, flood certs, and titles • Worked with LO's in order to assure accuracy for customer files • Mailed out disclosures to customers within three days of application • Stacked files in appropriate order • Worked with Post Closing stacking files and shipping out • Took care of all rate lock requests and pricing exceptions • Printed out appropriate documents for each file • Input credit packages (visa/mc authorizations) and checks for auto pay fee Show less



Sears Marketing Center

• MIS Assistant

  • Aug 1998 - Jan 2002

  • Managed end user functions using MVS/ESA mainframe environment • Conducts meetings with MIS teams and sales management • Worked closely with Sears Help Desk to troubleshoot system outages that may be caused by online file problems, 3174 controller outages, communications, server outages, or automatic dialing hardware and software • Troubleshooter for call center hardware: Token Ring, Ethernet, and Voice Cards • Responsible for profiling sales reps and distributing administrative… Show more • Managed end user functions using MVS/ESA mainframe environment • Conducts meetings with MIS teams and sales management • Worked closely with Sears Help Desk to troubleshoot system outages that may be caused by online file problems, 3174 controller outages, communications, server outages, or automatic dialing hardware and software • Troubleshooter for call center hardware: Token Ring, Ethernet, and Voice Cards • Responsible for profiling sales reps and distributing administrative Ids • Regulated system security and updated system databases • Maintained system to assure that calls were being received in a timely manner • Responsible for networking functions including patch panel maintenance, ethernet hub wiring, ISDN line connection when communications outage • Guides in orientations of new system users • Printer/PC Maintenance and troubleshooting • Help Desk support for all system users Show less



Signature Group

• Assistant Operations Manager

  • Apr 1996 - Feb 1998

  • In charge of Quality Assurance • Closely Monitored system to assure enough leads were being launched for sales representatives • Recycled inventory when campaigns were close to running out • Ordered equipment when necessary • Responsible for downloading online file inventory scripts, which were designated to different campaigns • Audited tape recorded sales to assure that script and sales presentations were read verbatim • Created spreadsheets, Power Point and statistical… Show more • In charge of Quality Assurance • Closely Monitored system to assure enough leads were being launched for sales representatives • Recycled inventory when campaigns were close to running out • Ordered equipment when necessary • Responsible for downloading online file inventory scripts, which were designated to different campaigns • Audited tape recorded sales to assure that script and sales presentations were read verbatim • Created spreadsheets, Power Point and statistical reports for corporate office • Conducted daily meetings with QA department Show less