Lead Medical Assistant

• Nov 2021 - Present

Front Desk Agent

• Apr 2019 - Present

Concierge

• Feb 2019 - Apr 2019

Cashier

• Jun 2017 - Feb 2018

 Acted as the first method of contact for clientele and aided in product education and location through effective oral communication, which boosted client retention  Assisted the Store Manager and employees in Front-End operations including stock and cleaning, to assure quality service and customer satisfaction  Processed cash, card, and check transactions quickly and efficiently to keep business flowing  Promptly answered the store phone using a friendly and comprehensible voice to answer customer questions, retrieve messages, and redirected calls as needed.  Completed Customer Care registrations by retrieving, inputting and confirming customer information into the POS system  Resolved customer complaints by using good judgement to implement the most appropriate solutions

Barista

• May 2015 - Aug 2015

 Increased the speed and efficiency of business by working harmoniously with a team  Provided customer satisfaction by effectively communicating and building relationships with customers  Met weekly and monthly goals through organization and communication  Altered failing recipes that were introduced to meet customer satisfaction  Trained new employees while keeping service at an efficient pace  Utilized proper phone etiquette  Increased the speed and efficiency of business by working harmoniously with a team  Provided customer satisfaction by effectively communicating and building relationships with customers  Met weekly and monthly goals through organization and communication  Altered failing recipes that were introduced to meet customer satisfaction  Trained new employees while keeping service at an efficient pace  Utilized proper phone etiquette

Human resources intern

• Jun 2014 - Aug 2014

 Retrieved and transferred messages to their suitable departments  Kept supervisor’s schedule and sent reminders of important events  Took notes for supervisor in weekly meetings  Tracked progress of multiple tasks by taking notes at meeting and communicating with colleagues  Improved effectiveness of documents by editing and organizing information using Microsoft Office (Word, Excel and PowerPoint)  Decreased the workload of co-workers by assisting them with tasks  Retrieved and transferred messages to their suitable departments  Kept supervisor’s schedule and sent reminders of important events  Took notes for supervisor in weekly meetings  Tracked progress of multiple tasks by taking notes at meeting and communicating with colleagues  Improved effectiveness of documents by editing and organizing information using Microsoft Office (Word, Excel and PowerPoint)  Decreased the workload of co-workers by assisting them with tasks