Operations Manager

• Jun 2022 - Present

Digital Marketing Specialist

• Jan 2021 - Present

Lead linguist

• May 2019 - Present

Hausa Translator

• 2019 - Jul 2023

Administrative Manager

• Apr 2016 - Jan 2017

- Excellent communication skills are important to service managers - Interpreting customers’ descriptions of their vehicle problems and translate those into clear instructions for service technicians. - Good diagnostic skills to identify service requirements and assess the work of technicians. - Excellent customer service skills to deal with any customer concerns or complaints. - Maintaining necessary inventory levels, so customers have the parts they need. Keep records of sales, often with electronic or computerized equipment, so that tracks, inventory and ordering of new parts when supplies get low. - Ensures to hire an appropriate number of employees and create work schedules for proper operations, without having unnecessary payroll expenses, such as overtime. For example, they often schedule more workers during peak hours and reduce the workforce in the evenings. - Responsible for issuing payroll. - Ensuring that staff are educated, well-trained, efficient, helpful and responsible. - Quarterly training are provided on diagnostic equipment, cash and credit transactions, sales techniques, customer service, catalog research, parts ordering, parts installation and store cleanliness. - Weekly employee meetings are held to discuss sales, customer service tips, equipment updates and new inventory. Managers also hold one-on-one meetings with employees if particular situations must be addressed or reprimands are warranted. - Ensuring price list review yearly. Show less

Business Development Manager & Dinner show co-ordinator

• Jan 2016 - Dec 2016

Sponsor / initiate office lead generation. - Teach/ manage consultants on lead generation/survey. - Recruit and train new associate. - Co-ordinate open house with sales team. - Co-ordinate experienced managers and consultants to reach their maximum goal. - Prepare warm market list with trainees and coordinate them till their first sales. - Follow up and manage new recruit. - Prepare incentive programmes to reward consultants. - Structure out training programme for new recruit - Over sees day to day sales and operation departments. - Responsible of planning and preparing presentations. - Develop, review and implement new business strategies. - Scouting and hosting shows for product publicity. - Manage customers before and after sales. - Develop and maintain prospect database. Dinner Show Co-ordinator - The dinner show co-ordinator train all consultant how to add, update and edit dinners onto data, facilitating further training to distributors on adding and updating a sale. - Daily monitoring of dinners on DATA, updating and correcting any error made by contacting consultant. - Maintain daily communication with consultant regarding the status of dinners, informing them when they have cancelled or rescheduled. - Provides dealer / general manager with weekly reports. - Update dealer on shows and events that maybe of interest or those that are booked. - Book hosting dinners with customers who may not have booked with the consultant. - Conduct dinner after dinner calls to all dinner presentation cooked to ensure your dealership is delivering high quality presentation and your customers are happy. Show less

Executive Assistant to the Management

• Nov 2013 - Jan 2015

Improve communication with administration. - Preparation of agenda and minutes for meetings. - Planning staff event. - Managing and updating database of all company transactions and day to day activities. - Monitoring incoming and outgoing calls and preparing correspondence. - Organizing events, conferences, travel arrangements, meetings and workshops. - Reviewing incoming mail, faxes, preparing invitation letters for expatriates, flight ticket and hotels on arrival. - In-charge of general office procurement. - Negotiating with clients for properties and shipments. - Organizing and sourcing for: (architects, engineers, painters, house owners) and organizing seminars on weekly bases in other to improve awareness and sales. - Follow up on sales executives on daily bases. - Preparing Sale executives tools for marketing. - Supporting Sales and Marketing team for effective sales both in the showroom, departmental stores, point of sales (POS). - Training the new staff in use and application of products. - Handling basic issue on I. T and product software for staff and managements. - Creating and managing various co-operate social responsibilities for/ on behalf of the company. - Picking up cheques and Local purchase Order on behalf of the company. Show less

Secretary/ Personal Assistant to the C.E.O

• Feb 2012 - Apr 2013

Planning staff events. - Managing and updating database. - Preparation of agenda and minutes for meetings. - Improve communication with administration. - Monitoring incoming and outgoing calls and preparing correspondence. - Organizing events, conferences, travel arrangements, meetings and workshops. - Reviewing incoming mails and faxes. - Appropriate documentation. Planning staff events. - Managing and updating database. - Preparation of agenda and minutes for meetings. - Improve communication with administration. - Monitoring incoming and outgoing calls and preparing correspondence. - Organizing events, conferences, travel arrangements, meetings and workshops. - Reviewing incoming mails and faxes. - Appropriate documentation.

Head of Project

• Feb 2012 - Oct 2012

oversees project of a wide variety. -Manage all aspects and ensure deadline and targets are successfully achieved. -prepare and supervise team members and their tasks. -prepare budgets and analyze data direct and control the outcome of projects. -Achieving the highest quality to please clients of all standards. - preparing sponsorship letter. - Raising funds from Sponsors to finance project. oversees project of a wide variety. -Manage all aspects and ensure deadline and targets are successfully achieved. -prepare and supervise team members and their tasks. -prepare budgets and analyze data direct and control the outcome of projects. -Achieving the highest quality to please clients of all standards. - preparing sponsorship letter. - Raising funds from Sponsors to finance project.

Ticketing and reservation Consultant

• Jan 2011 - Dec 2011

- Managing flight itinerary on visa issuing, tickets (local and internationally) hotel reservations, phone calls. - In a state of flight disruption, I ensure all problems are well managed in a positive manner and that revenue and guest satisfaction requirements are maintained. - Ensure tickets stock are correctly logged, stored, and displayed. - Managing flight itinerary on visa issuing, tickets (local and internationally) hotel reservations, phone calls. - In a state of flight disruption, I ensure all problems are well managed in a positive manner and that revenue and guest satisfaction requirements are maintained. - Ensure tickets stock are correctly logged, stored, and displayed.