Experience

Wildsmith Skin
• United Kingdom
• Cosmetics
• 1 - 100 Employee
• Business Development & Operations Coordinator

  • Dec 2022 - Present


FodaBox

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Operation Administrator

  • Jun 2022 - Dec 2022

  • First point of contact, internally and externally, for up to 40+ clients per day in regards to Invoicing and Order Processing queries with escalation to Operation Manager as needed through various communication channels (emails, phone calls, online and offline meetings). Keeping the clients closely updated with any changes in Pricing models and SLAs with the further catch-up meeting for Q&A if required.• Administrating normal and bespoke orders, maintaining the despatch success rate at 99% in normal seasons and 95% on peak terms.• Responsible for producing scheduled and required reports from the Zoho CRM database, Mintsoft system, Couriers’ systems, data analysis tasks to review the past performance and forecast the upcoming periods, providing operation insights for continuous process improvements and strategies.• Main controller of claim processes with all courier partners including (Yodel, DPD, DHL, UPS, etc.) and support clients towards breakages mitigation solutions when essential.

• Operations Assistant

  • Nov 2021 - Jun 2022

• Operations Assistant Internship

  • Jul 2021 - Oct 2021



TNR Service Company Limited

• Assistant Secretary

  • Aug 2019 - Apr 2020

  • Researching businesses, individuals and industry trends to identify potential new partners and clients. • Analyse the course range of every university and use this information to find gaps in TNR products diversification • Produce weekly updates regarding sales pipeline of signed clients and registered customers. • Prepared reports and presentations for meetings with potential clients including PowerPoint and sales displays. • Liaised with the Secretary in creating the Business Proposal to raise funds from the British Council for Exchange Education program between Vietnam and United Kingdom. • Attended networking opportunities including conferences and industry events.



SENBAC Service Trading Company Limited, Ho Chi Minh City, Vietnam

• Commercial Executive

  • Sep 2018 - May 2019

  • Managed forecasting duties and sales analytics • Participated in training for originating new business via cold calls, referrals, cross-selling and networking. • Maintained current accounts through regular follow-up • Consistently exceeded prospecting activity closing more than 3 high-value deals per week • Contributed to the implementation of marketing plans & CRM strategy • Managed forecasting duties and sales analytics • Participated in training for originating new business via cold calls, referrals, cross-selling and networking. • Maintained current accounts through regular follow-up • Consistently exceeded prospecting activity closing more than 3 high-value deals per week • Contributed to the implementation of marketing plans & CRM strategy