Quay Rush, CSM
Program Coordinator at Lansing School District- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Scrum Product Owner (CSPO)
Scrum AllianceMay, 2022- Sep, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceApr, 2022- Sep, 2024 -
Computer Programmer/Analyst
Lansing Community CollegeMay, 2018- Sep, 2024
Experience
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Lansing School District
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Legal Services
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1 - 100 Employee
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Program Coordinator
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Aug 2018 - Present
- Facilitated cross-functional behavior management team to analyze 150+ data points, collaborate on monthly presentations, consult on management process innovations, and plan quarterly events.- Facilitated 3 collaborative content teams to design learning experiences, create risk mitigation plans, delegate tasks according to domain knowledge, and manage limited budgets and resources. Work from these teams increased student test scores by an average of 20% year over year.- Utilized servant leadership techniques for conflict resolution and building relationships, facilitating daily meetings with flexibility in the face of constant change, and maximizing delivery velocity by appealing to intrinsic and extrinsic motivation. - Used data analysis to assess work progress and time management, and guiding students to 95% successful completion of learning tasks.
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Advanced Communications & Data - ACD
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United States
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Telecommunications
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1 - 100 Employee
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Technical Coordinator
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Jul 2016 - Aug 2018
- Remedied customer issues by effectively troubleshooting obstacles regarding service, equipment, or customer accounts and escalating when necessary to ensure optimal customer value and satisfaction.- Tracked service orders from inception to completion to ensure timely resolution through Salesforce CRM ticketing system.- Collaborated with cross-functional teams to assist client stakeholders with emergent technical issues while emphasizing prioritization, impact and risk to develop effective solutions.- Identified opportunities to upsell technical products and services resulting in increased company revenue by 10%.
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Maximus
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Australia
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Advertising Services
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Enrollment Coordinator
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Oct 2012 - Jul 2016
- Handled new enrollments by entering customers data and reviewing information.- Interviewed stakeholders to understand customer needs, communicated options, and recommended the best services that meet the requirements of the customer.- Developed and implemented successful scripts and call flows emphasizing automation resulting in increased efficiency.- Prepared and analyzed reports on enrollment statistics in order to make data-driven and strategic business decisions. - Handled new enrollments by entering customers data and reviewing information.- Interviewed stakeholders to understand customer needs, communicated options, and recommended the best services that meet the requirements of the customer.- Developed and implemented successful scripts and call flows emphasizing automation resulting in increased efficiency.- Prepared and analyzed reports on enrollment statistics in order to make data-driven and strategic business decisions.
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Education
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Lansing Community College
Associate's degree, General Studies
Community
