Experience

Trinity Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Regional Training Manager

  • Sep 2022 - Present

  Albany, New York, United States



Crothall Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Assistant Director

  • Sep 2022 - Oct 2022

  Brooklyn, New York, United States An Environmental Services Director working in an acute healthcare setting to lead housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. This team also is responsible for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. Our goal is to create… Show more An Environmental Services Director working in an acute healthcare setting to lead housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. This team also is responsible for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. Our goal is to create a clean, healthy and comfortable environment to provide the full patient experience.

• Safety and Training Manager

  • May 2021 - Sep 2022

  Albany, New York, United States

• Operations Manager

  • Mar 2020 - May 2021

  Albany, New York, United States Ran a day-to-day operations for the EVS department scheduling budgeting ordering etc.



The Red Lion Hotel

• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Oct 2018 - Jul 2020

  Albany, New York, United States *Adheres to all franchise and company procedures and regulations as well as standard operating procedures. * Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. * Ensured the objectives and goals of Company and property owners work together to achieve brand positioning and success. * Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. * Assist GM in key… Show more *Adheres to all franchise and company procedures and regulations as well as standard operating procedures. * Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. * Ensured the objectives and goals of Company and property owners work together to achieve brand positioning and success. * Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. * Assist GM in key property issues including capital projects, customer service and refurbishment. * Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines. * Performs daily, weekly and monthly property inspections. * Ensures property, grounds, physical plant and work areas maintained to standard. * Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need. * Cover shifts is all departments as scheduled by the General Manager. * Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM. * Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need. * Performs sudden audits on rooms and other operating areas. * Provide effective leadership to hotel team members. * Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards. Show less



Holiday Retirement

• United States
• Hospitality
• 700 & Above Employee

• Assistant General Manager

  • Jun 2018 - Oct 2018

  Troy, New York



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Executive Housekeeping Manager

  • Mar 2017 - Jun 2018

  Albany, New York Area In Charge of placing orders for hotel, Managing Payroll for department Of 25 people or more, Training Staff, check rooms after housekeepers are done cleaning, Clean rooms myself, laundry, filling in where ever others lack, guest support and making/keeping the guest happy



Albany Ramada Plaza

• Hospitality
• 1 - 100 Employee

• Asst General Manager

  • Jun 2012 - Sep 2017

  Albany, New York Area



Microtel Inn & Suites by Wyndham

• United States
• Hospitality
• 300 - 400 Employee

• Maintenance

  • Dec 2011 - Jun 2012



Travelodge Hotels

• Hospitality
• 100 - 200 Employee

• Supervisor

  • Sep 2010 - Nov 2011

  Albany, New York Area schedule Houskeeping Staff Work Week, place orders for cleaning supplies, check pool reading, check rooms after house keepers are done cleaning, laundry, maintaince, grounds, filling in where ever others lack, guest support and making/keeping the guest happy.