Experience

SendSafely

• United States
• Software Development
• 1 - 100 Employee

• Inside Sales Manager

  • May 2020 - Present

  Managed SMB, Mid-Market & Enterprise sales cycles for cloud-based encryption software. Led sales team to largest ARR recorded in 2020 (30% YoY increase)Provided sales management with accurate forecasts and reports on sales activitiesThoroughly documented product, systems and procedures for new hire training manuals, sales outreach sequences, company sales verbiage and tone, and technical demo scripts.

• Account Executive

  • Jan 2020 - Apr 2020



Mindbody

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• SMB Account Manager

  • May 2019 - Jan 2020

  Used consultative sales skills to pitch and consult with existing class-based customers by proactively determining the customer’s needs and work to identify business solutions.Initiated customer contact using various methods of communication to suit customer needs including but not limited to: introduction (cold calls), follow-ups, and demonstration calls, introduction emails, follow-up emails, pre-and post demonstration reminders.Effectively managed pipeline and opportunities in Salesforce.com to meet and/or exceed quota and account progress utilizing Salesforce.comPlanned and organized personal sales strategies including, daily/weekly/monthly schedule to both exceed sales targets and mitigate customer churn.



Springbot

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Account Manager

  • Jul 2017 - Oct 2018

  Springbot delivers an eCommerce marketing platform to small & medium merchants. The innovative platform integrates with both Magento and Shopify stores to drive revenue, conversion rates, and streamline the overall digital marketing process. Developed customer relationships to identify and drive product expansion/up sell opportunities as well as service renewalsContinually worked to research and identify new accounts and contacts to improve target marketing and sales initiatives.Collaborated with Sales, Customer Service and Marketing in order to formulate and implement policies, procedures and goals for our customer base.Maintained sales reports/dashboards with forecast roll-ups, pipeline, and trending reports.

• Business Development Specialist

  • Mar 2017 - Jul 2017

  Aggressively hunted and prospected for new business opportunities by making 50+ daily cold calls and following up on leads in order to ensure pipeline sufficiencyExplain complicated software features to SMB clients through effective product demos conducted in-person, over the phone, and via Join Me



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Channel Account Executive

  • Sep 2016 - Mar 2017

  • Identified, documented and informed appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.); Obtained customer or industry information that assists in responding to customer's needs and requirements; • Recognized the customer's key challenges in their business operations and identified products and solutions to the customer's area of need; Identified possible opportunities for other business unit or division solution offerings • Tracked the sales process through monthly forecast submissions for assigned accounts; Designed a plan to effectively manage assignments in order to maximize incoming revenue and profits, and to meet the annual quota objectives

• Inside Sales Representative

  • Jun 2016 - Sep 2016

  Drove sales volume via outbound cold calls, lead generation, converting inbound leads and closing sales with our single location customers.Initiated sales activity via phone, text and email, including introduction (cold calls), follow-ups, and demonstration calls.Established business relationships with prospective customers to generate new business.Effectively managed pipeline as well as forecasted business on a monthly and quarterly basis.Consistently achieved monthly and quarterly quota goals.



LAZ Parking

• United States
• Real Estate
• 700 & Above Employee

• Customer Service Representative

  • May 2015 - Jun 2016

  •Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.•Trained new cashiers on procedures, customer service and sales techniques



Sears Stores

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • May 2013 - May 2015

  •Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. •Recommended merchandise to customers based on their needs and preferences. •Answered customer telephone calls promptly and in an appropriate manner. •Trained and served as a peer coach for new sales associates.•Consistently hit and exceeded sales goals by 25%.