Customer Support L1 & L2 Team Leader - Alpega TMS

• Feb 2022 - Present

Customer Support L2 Team Leader - Transwide

• Oct 2019 - Jan 2022

Customer Support Specialist L2 - Transwide

• Mar 2017 - Oct 2019

Providing assistance to internal & external customers for Transwide & Teleroute: o Provide administrative support (implementation of new customers/sites); o Respond to support tickets via phone, e-mail, and internet (chat & screen share); o Conduct research to determine the correct answer to customer inquiries; o Resolve customer concerns and escalates issues when appropriate o Coach and train the team to increase their knowledge of the product Transwide

Team Leader Customer Support

• Mar 2017 - Present

Project Assistant for Food Safety in ACP Countries

• Sep 2012 - Mar 2016

Organised the logistics of more than 75 trainings in ACP countries in order to enhance their capacity to develop and to export food to the European Union. In charge of trainings in Senegal, Gambia, Ivory Coast, Kenya, Tanzania, Uganda, Botswana, Zambia, Jamaica, Suriname, Dominica.

Encoder & Administrative Assistant

• Feb 2012 - Aug 2012

Enter data into a database with information of all experts with whom EDES is collaborating. Create and edit budget and expenditure approvals related to the activities of EDES, and register invoices. Administrative assistant for contracts

Project Manager

• Feb 2011 - Jan 2012

- Media monitoring - Organisation of an event for youngsters in Turin, Happy Birthday Italy, July 7-11, 2011 - Attended conferences and seminars about climate change, energy and geopolitics - Team leader of the Sustainable Developement project (project: Happy Green Year) - Held a workshop at the EC Job Fair, January 18, 2012 - Database manager - Social media manager - Media monitoring - Organisation of an event for youngsters in Turin, Happy Birthday Italy, July 7-11, 2011 - Attended conferences and seminars about climate change, energy and geopolitics - Team leader of the Sustainable Developement project (project: Happy Green Year) - Held a workshop at the EC Job Fair, January 18, 2012 - Database manager - Social media manager

Research Analyst in charge of energy matters

• Sep 2010 - Nov 2010

- Documentary research on energy security - Preparation of a European conference on energy security - Redaction of specification sheets for the staff - Documentary research on energy security - Preparation of a European conference on energy security - Redaction of specification sheets for the staff