Operations Manager

• 2022 - Present

Front Desk / Night Auditor

• May 2011 - Present

- Reconcile Accounts- Process Invoices- Resolve out of balance accounts- Record financial records and ledgers-Assist guests with arrivals and departures-Assist with the check-in and check-out of groups and tours -Posts room charges and taxes to guest accounts-Verifies all account postings and balances-Understand principles of auditing, PMS, balancing, and closing out accounts-Offer referrals for services along with requests for information-Manage phone activity -Smile and greet customers in a welcoming manner-Provide administrative, reception, and program support-Resolve guest complaints -Balance register and collect payments-Provide Training Show less

Procurement Specialist

• Aug 2015 - Oct 2019

- Manage email and phone activity - Enters data concerning inventory and order amounts into a computer database - Negotiate with different suppliers for price, quality, timeliness and other factors -Write and analyze requisitions, invoices, supply requests and supply orders -Account Acquisition & Retention - Territory Management & Customer Support - Cold Calling & Telephone Sales -Contribute to the performance of the sales area by researching and executing quotes in a timely manner. -Execute of the sales and marketing plans as directed. -Provide timely feedback regarding sales -Maintaining accurate timely and competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin as directed. -Adhere to all company policies, procedures and business ethics codes. -Assist with sales for areas to meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes as directed. -Follow up as directed with customer requests. -Exhibit excellent data entry accuracy, attention to detail and proficiency Show less

General Manager

• Nov 2013 - Aug 2015

-Confirm all daily operations to franchise policies and standards. -Develop, plan and carry out facility marketing, advertising and promotional activities -Accurately generate all required reports and submit to the corporate office - Financial budgeting and Payroll -Compile and balance cash receipts - Performs and/or oversees regular inventory procedures - Achieve company objectives in sales and service - Resolve customer complaints. - Oversee the following systems: security, voicemail, and email - Manage 40-60 staff members - Provide the leadership necessary to achieve objectives in sales, cost control, employee retention, guest satisfaction, safety, cleanliness and sanitation Show less

Floor Manager

• May 2005 - Jun 2015

- Manage phone activity - Sell merchandise - Assist customers with suggestions - Conduct Inventory - Order Supplies - Manage phone activity - Sell merchandise - Assist customers with suggestions - Conduct Inventory - Order Supplies

Head Teacher

• Jan 2006 - Dec 2007

-Create and implement lesson plans -Observe children ages 3 – 5 -Manage tuition payments -Create and implement lesson plans -Observe children ages 3 – 5 -Manage tuition payments

Teacher

• Jan 2004 - Dec 2006

-Create and implement lesson plans -Observe children ages 3 – 5 -Create and implement lesson plans -Observe children ages 3 – 5