Customer Relations Officer

• Jul 2018 - Present

Responsibility: - Handling customers enquires via phone calls and emails on average 600 calls per day. - Assisting community needs. - Provide responsive service to the community with a diverse cultural backgrounds, ages and abilities. Responsibility: - Handling customers enquires via phone calls and emails on average 600 calls per day. - Assisting community needs. - Provide responsive service to the community with a diverse cultural backgrounds, ages and abilities.

Occupational Therapist

• Jan 2022 - Jul 2022

Therapy Assistance (Level 2)

• Jan 2021 - Jan 2022

Responsibility: _Providing service for NDIS clients with different cultural background, abilities and ages (from paediatric to geriatric) _Carry out interventions align with client's goal such as improve independent in daily living, vocational rehab, pain management, social skills training etc. _Working in a multi-disciplinary team consist of exercise physiologist, physio therapist, psychologist and occupational therapist. _Assisting developing holistic and client-centred treatment plan _Assisting carrying out recommended occupational therapy treatment. _Assist to conduct various standardised and non- standardised OT assessments such as AMPS, COPM, home assessment, shower assessment, WHODAS 2.0, clinical observation etc Show less

Occupational Therapy Student

• Jul 2021 - Sep 2021

Responsibility: _ Student placement - working in a private practice with a multi-disciplinary team. _Provide therapeutic interventions for children in the clinic setting, at school and in the community settings. _Conducted various standardised and non-standardised paediatric OT assessments such as writing assesment, WRAVMA, SP2, SPM, PDMS-2, ChIPPA, social skill questionaires, clinical observations etc. _Manage independent case load of 10 children (age 4-17 years old), complete OT reports and NDIS reports, liaise with different stakeholders to coordinate treatment such as school staffs and external healthcare professionals. Show less

Project Manager

• Jul 2020 - Jun 2021

Responsibility: _ I was working in collaboration with My Potential in the Participator Community Project _Assisting to develop peer support group for mental health consumers in general and Borderline Personality Disorder consumer in specific. _Provide services for clients age ranging from adolescence to young adult. Responsibility: _ I was working in collaboration with My Potential in the Participator Community Project _Assisting to develop peer support group for mental health consumers in general and Borderline Personality Disorder consumer in specific. _Provide services for clients age ranging from adolescence to young adult.

Occupational Therapy Student

• Jul 2020 - Feb 2021

Responsibility: _ Student placement - provide health advise, interventions, lifestyle coaching for clients via telehealth (video conference or phone call). _Working collaborative with different healthcare professionals via virtual environment to coordinate treatment plans. _Provide holistic treatments/interventions for clients via telehealth format. _ Conducted assessments via online CRM system. _ Independently managing a case load of 6 clients. Responsibility: _ Student placement - provide health advise, interventions, lifestyle coaching for clients via telehealth (video conference or phone call). _Working collaborative with different healthcare professionals via virtual environment to coordinate treatment plans. _Provide holistic treatments/interventions for clients via telehealth format. _ Conducted assessments via online CRM system. _ Independently managing a case load of 6 clients.

Occupational Therapy Student

• Mar 2019 - May 2019

Responsibility: _Student placement _Working in a subacute setting with predominantly patients with cerebrovascular accident and mechanical trauma. _Assisting patients in therapy groups and daily occupations training. Involve in treatment plan and patient’s goal setting. Working collaborative with different healthcare professionals and patient’s families. _Management of a caseload of 8-10 beds. Responsibility: _Student placement _Working in a subacute setting with predominantly patients with cerebrovascular accident and mechanical trauma. _Assisting patients in therapy groups and daily occupations training. Involve in treatment plan and patient’s goal setting. Working collaborative with different healthcare professionals and patient’s families. _Management of a caseload of 8-10 beds.