Experience

TeleTech

• Egypt
• Telecommunications
• 700 & Above Employee

• Tier 1 Technical Support Specialist

  • Mar 2017 - Present

  Monitor reports of computer viruses to determine when to update virus protection systems. Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures. Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Handle customer inquiries, referring to active directories to answer questions and provide telephone information. Show less



DDXpress

• Customer Service Manager

  • Nov 2019 - Apr 2020

  Provide troubleshooting assistance and upper-level support for lottery machines Reset POS systems and network systems for quarterly updates Monitor CCTV security cameras and responsible to verify the backup recording systems on weekly basis Provide troubleshooting assistance and upper-level support for lottery machines Reset POS systems and network systems for quarterly updates Monitor CCTV security cameras and responsible to verify the backup recording systems on weekly basis



Delhaize America

• United States
• Retail Groceries
• 400 - 500 Employee

• Customer Service Representative

  • Dec 2016 - Mar 2017

  Navigate through CRM system to review insurance policy to determine charges for services requested, collect deposits or payments, or arrange for billing. Led team projects by improving performance in in products, service, or billing methods and procedures to prevent future problems. Retained examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Navigate through CRM system to review insurance policy to determine charges for services requested, collect deposits or payments, or arrange for billing. Led team projects by improving performance in in products, service, or billing methods and procedures to prevent future problems. Retained examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.