Pega Business Architect

• Oct 2022 - Present

Business Technology Analyst

• Jul 2020 - Oct 2022

Identify and promote opportunities for process improvements in the design and function of a Pega BPM implementation automation tool for a DOD agency.Gather and create documentation that include functional requirements, user stories, acceptance criteria, user guides, feature description PowerPoints and process workflows.Work closely with the development team, project managers, and product owners on development projects during all phases of the software development lifecycle.Use Agile methodology to track project progress and help manage the product backlog.Plan and conduct team meetings that allows for open participation and focus on specific outcomes including product owner meetings to gather functional requirements of the team and Pega automated application.Train new end users and client users on the interface and usability of the Pega BPM tool.Performed additional testing on the enhancements made to the applications to ensure that the functionality is working as intended and that no additional bugs or errors are occurring. Show less

Risk Analyst (FCC)

• Mar 2019 - Jul 2020

Responsible for the accountability and compliance of $2.75 billion for the Reimbursement Expansion Act for the Federal Communication Commission (FCC) using ServiceNow platform.Managed 80-120 audits daily by applying an analytical approach ensuring compliance and all reimbursement estimates meets the FCC guidelines to include tax, reimbursement allocation, proposals, quotes, purchase orders, and verified funds.Project lead for onboarding, training, audit process and compliance for 31 employees centering on enforcing the FCC reimbursement standards to prevent fraud, waste and abuse of government funding.Performed process improvement activities related to the FCC reimbursement processes by reducing bottlenecks within the workflow process and increasing throughput by 30%.Oversaw the collection, preparation and organization of data and information related to benchmarking, performance metrics, and cost efficiency for the FCC.Maintained a Public Trust clearance to be contracted for the FCC, abiding by federal agency regulations and laws.Maintained relationships with the FCC senior leadership within Washington, D.C. daily for debriefs on current operations and concerns. Show less

Finance Accountant

• Jul 2015 - Mar 2019

Joint Venture Accountant

• Jul 2014 - Jul 2015

• Prepare, analyze, and process 200+ Joint venture invoices per month. • Responsible for researching working interest issues, billing disputes and difference, and working with Land and Division Orders related to assigned invoices • Responsible for partner accounts that reach as high as $5 million dollars in monthly joint interest billing. • Responsible for responding to numerous partner issues on a daily basis by phone and email. • Review 60-70 partner accounts per day to ensure proper posting of payments and cash calls. • Responsible for making outbound calls to partners to inquire about incorrect payments and resolve any open issues for specific oils wells. • Scan statements, ledgers, and accounts to identify unusual or overdue items and apply appropriate procedures for proper reconciliation. Show less

Patient Advocate

• Mar 2008 - Jul 2014