Senior Account Manager

• Sep 2023 - Present

Sale Team Leader

• Nov 2021 - Dec 2022

• Responsible for developing operating procedures, processes and trackers for team members to optimize workflow efficiency while meeting KPIs within the required timeframe• Build strong relationships between stakeholders and META by providing monthly, quarterly and annual base performance reports• Manage a team of 12-15 people in the Asia Pacific region, including Hong Kong, China, Taiwan, Japan and Southeast Asia markets• Provide ongoing one-on-one coaching and mentoring to team members to ensure performance goals are met• Establish and refine training-related processes and work closely with the training team on product and material updates• Improve team performance through frequent call monitoring, team briefings and bi-weekly coaching• Consistently exceed team sales goals by 30% per quarter Show less

TDCX Account Specialist @Facebook

• Aug 2019 - Nov 2021

• Identify and analyse top-priority accounts from the list provided by META and analyse potential new SME advertisers for close contact • Contact new and existing clients on a daily basis through proactive outbound calls, follow-ups and emails to identify sales opportunities• Tailor consulting solutions and marketing strategies for SMBs in Greater China to achieve their business goals • Improve client expectations by providing suitable advertising solutions, market insights and revenue trends• Assisted team leaders to develop procedures, processes and trackers for new launch pilot tests• Support forecasting and deep dive data to assess the success of team performance • Resolve technical issues by working closely with support teams to resolve product or lead issues• Consistently achieve target KPIs over a six-quarter period Show less

Casino Dealer

• Sep 2013 - Jan 2018