Qiongyao (Alex) Ding
Operational Specialist at OneClass- Claim this Profile
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Bio
Credentials
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Disney Corporate Communication Course
Disney Internships & ProgramsAug, 2017- Sep, 2024
Experience
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Operational Specialist
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Oct 2020 - Present
• Produce over 1000+ course recommendation reports for Canadian and US schools based on the students' academic levels, needs, strengths, and interests.• Engage with the Student Development Coaches (SDCs), answer inquiries, and provide guidance and explanations regarding course selection issues, such as program changes and school transfers.• Collect and sort student evaluations of courses and instructors, and update the course suggestion database each term.• Assist in integrating and classifying information from 247 North American universities, including 15k courses and 598k professor ratings.• Manage filing systems, enter data, complete other clerical tasks, and complete forms, reports, logs, and records to handle all documentation quickly. Show less
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Student Development Coach
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Jan 2020 - Oct 2020
•Delivered supportive and knowledgeable counseling to students with academic or personal concerns and identified issues that hindered student academic achievement.•Counseled students regarding the course and program selection, class scheduling and registration, and career planning.• Evaluated students' academic progress, developed a study plan, and informed parents of the students' learning progress.• Mentored twenty students on academic and personal concerns and supported in the name of students with external contacts as needed.• Analyzed and explained the school's regulations, procedures, and degree requirements for students. Show less
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Administrative Assistant
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Aug 2019 - Dec 2019
• Answered incoming calls and emails, greeted clients and guided them to the right individual, arranged appointments, and maintained assignments and calendars. • Gathered information, proofread, and printed materials for clients and implemented a record filing system to improve document organization and management. • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding. • Maintained company handbook to outline policies and provide insights into the company's mission and values. • Conducted onboarding to help new hires adjust to job administrative and performance aspects. Show less
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杭州蓝脑教育科技有限公司
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China
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E-learning Content Operator and Learner Groups Manager
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Apr 2018 - Aug 2018
• Maintained three online learning groups (200+ users in each one), facilitated discussion, responded to students' comments and suggested level-appropriate study programs to students. • Shared ideas, selected the appropriate graded reader for students, and developed instructional materials for the graded reader. • Prepared and implemented lesson plans covering required course topics and administered assessments and standardized tests to evaluate student progress. • Cultivated relationships with students for a complete support network. Show less
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The Walt Disney Company
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United States
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Entertainment Providers
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700 & Above Employee
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Costuming Operation
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Feb 2017 - Aug 2017
• Supported performers with putting on costumes and doing quick costume changes throughout the performance, handled costumes and ensured costumes were cleaned and dried on time. • Assisted cast members and guests with questions and used critical thinking to break down problems, evaluate solutions, and make decisions. • Resolved problems, improved operations, and provided exceptional service. • Maintained costumes by performing regular cleaning, checking and sorting. • Supported performers with putting on costumes and doing quick costume changes throughout the performance, handled costumes and ensured costumes were cleaned and dried on time. • Assisted cast members and guests with questions and used critical thinking to break down problems, evaluate solutions, and make decisions. • Resolved problems, improved operations, and provided exceptional service. • Maintained costumes by performing regular cleaning, checking and sorting.
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Dalian University of Foreign Languages
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China
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Higher Education
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1 - 100 Employee
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Director of English Media Resource Division at Campus Media Resource Construction Association
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Dec 2014 - Jan 2017
• Recruited and trained new members on computer and system operation • Uploaded various English teaching resources and distributed tasks to teammates • Completed subtitle encapsulation and modification of resources • Recruited and trained new members on computer and system operation • Uploaded various English teaching resources and distributed tasks to teammates • Completed subtitle encapsulation and modification of resources
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Translator and Booth Operator
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Aug 2016 - Aug 2016
• Provided translation of Mandarin and English and guidance service • Introduced and displayed products to customers • Provided translation of Mandarin and English and guidance service • Introduced and displayed products to customers
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Education
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2018 - 2019
Western University
Master's degree, TESOL -
2017 - 2017
Montclair State University
Exchange, Tourism -
2014 - 2018
Dalian University of Foreign Languages
Bachelor's degree, English Language and Culture
Community
