Experience

Enterpryze

• Ireland
• Software Development
• 1 - 100 Employee

• Customer Success Executive

  • Mar 2019 - Present

  Ongoing customer support & troubleshooting via webinars etcOwnership of customer issues to completionBecome a product specialist for EnterpryzeSupporting new customers and partners onto EnterpryzeComplete all customer training in a professional mannerComplete all partners connections and connection trainingProactively develop customer relationshipsEnsure each customer is brought on the Enterpryze journey successfullySeek new ways to enhance & improve the customer experiencePre-sales demonstrations



Crosscare Migrant Project

• Ireland
• Civic and Social Organizations
• 1 - 100 Employee

• Volunteer

  • Mar 2018 - Mar 2019

  help the client to translate chinese to english help the client to translate chinese to english



Skyline Travel

• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant

  • Jul 2016 - Mar 2019

  Liaising with clients in person, over the phone or via email to discuss their travel requirements.Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.Preparing customised itineraries to suit the clients’ preferences and budget.Making and confirming bookings, often via a Global Distribution System (computerised central reservation system).Issuing tickets or relevant documents.Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.Modifying existing bookings to suit a change in clients’ circumstances.Researching destinations and keeping up to date with travel industry news.Ongoing training with other team members and management.



IDG Direct

• Ireland
• Advertising Services
• 100 - 200 Employee

• Lead Generation Agent

  • Mar 2017 - Apr 2017

  Representing and branding IDG services by making professional outgoing calls to prospective clients.Involved in research and building customer's interests in the services, and products available.Engaging the client on calls to share information and conducting surveys will also be a key part of your role.Gathering and recording accurate client details, and maintaining/updating/completing databases as new information is gathered.Responsible for completing to projects, and process improvements.