Unit Head, Channel Operations Support

• Jul 2022 - Present

Oversee and support the coordination and completion of projects or system upgrade rollouts on time and within scope. This includes raising user requirements, setting deadlines, assigning responsibilities, managing UAT and monitoring project progress for Management reporting. Manage vendor activities and monitor vendor performance to ensure contractual obligations are fulfilled. Manage the day-to-day administrative and logistical functions of Channel Operations. Oversee and support the coordination and completion of projects or system upgrade rollouts on time and within scope. This includes raising user requirements, setting deadlines, assigning responsibilities, managing UAT and monitoring project progress for Management reporting. Manage vendor activities and monitor vendor performance to ensure contractual obligations are fulfilled. Manage the day-to-day administrative and logistical functions of Channel Operations.

Branch Process, System and Project assistant manager

• Apr 2016 - Sep 2021

· Participated as representative for branch operations (process and system designs involving branches) for the transition from Malayan Banking Berhad to Maybank Singapore Limited in 2018.· Manage and oversee the bank's frontline risks via reviewing and implementing processes and controls for branches.· Provide operational advisory to branches.· Plan and manage the bank's sustainability by keeping up-to-date on regulatory changes implemented by authorities including BCP requirements.· Improve frontline efficiency by introducing new/enhancing existing system functions, reviewing processes.· Monitored and tracked branches’ performance and queue time measurements. Ensure that branches serve all customers within stipulated SLA. · Arrange discussion and negotiations with internal stakeholders and external vendors.· Assist in the creation of User Requirement Specifications (URS) & Business Requirement Documents (BRD)· Assist in User Acceptance Testing (UAT) & Post Implementation Verifications (PIV)· Conduct training and refresher courses for branches.· Perform data analysis through AS400 queries on the bank's data for operation needs and branch transformations Show less

Financial Sales Executive

• Apr 2015 - Apr 2016

Assistant Branch Manager

• Aug 2012 - Apr 2015