Experience

Tokyo Express

• Canada
• Food & Beverages
• 1 - 100 Employee

• Marketing Manager

  • Aug 2021 - Present

  Marketing Manager Tokyo Express, Edmonton, AB – Aug, 2021 – Present ● As the marketing manager, my leadership increased sales by $40,000 in the first month. To lessen the impact of COVID 19 on our company, I strategized by first improving the score on our delivery platforms and ensuring all our product visuals were updated. ● Assisted senior clerical staff complete their daily workloads. Strong ability to handle multiple tasks and prioritize tasks based on urgency. Proficient in multitasking and strong organizational skills. ● Directed phone calls, collected and responded to customers’ feedback ( both positive and negative). Actively liaise with customers by telephone, email, etc. Increased the Google review star from average 3.4 to 4.2. ● Cooperated with merchants in different fields by email and phone. Through consultation with the delivery platform, the company saved $10,000 of monthly expenses by reducing the percentage of commission fee of the delivery platform. ● Quickly and skillfully learned the operation of new ordering systems and payment systems. Ensured emergencies within branches would be easily resolved under my leadership. ● Established the company brand through social media. Created Tik Tok videos to attract target audiences and younger customers. Achieved more than 100,000 audience reach on Facebook, and over 5,000 engagements. Tokyo Express, Edmonton, AB – Jan, 2022 – Present ● Within a short time frame, I optimized the ordering of 188 types of commonly purchased products while simultaneously updating the company’s purchasing system. This resulted in more efficient and accurate ordering system for 10 branches. ● Compared price and cost performance of many products from different suppliers. Ensured all 188 products had at least three or more suppliers to prevent shortages and created secure supply lines. ● Reduced costs by choosing suppliers with higher cost performance. In the first month, I reduced the total cost by 5%. Show less



Vertex Global Education

• 8625 112 St. NW B06

• Sales Manager

  • Sep 2018 - Aug 2021

  Sales Vertex Global Education, Edmonton, AB – Sep, 2018 -July, 2021 ● Within a short time frame, I familiarized myself with the company’s nearly 100 different products, and was able to provide appropriate product introductions to each respective customer. ● Within 6 months of joining, I became the best salesperson.. My highest record was successfully selling 50 units of products in one month worth more than $25,000.. ● Excelled in pre-sale and post-sale service resulting in a reorder percentage of 80%. ● Take part in company activities positively. I conducted a questionnaire survey on potential customers and obtained nearly 100 valid questionnaire results in one afternoon. ● Proficient in resolving customer complaints. When a customer wanted to drop a class due to the school’s discontinuation of the grading system, I analyzed the possible negative impacts as well as the advantages of continuing the course. The customer ultimately decided to stay with our company. Sales Manager Vertex Global Education, Edmonton, AB – Jan, 2019 -July, 2021 ● As a sales manager, I lead my team to reach the highest sales in our company’s history. In one month, the sales team of 10 people sold $80,000 worth of merchandise. ● Help other sales associates with familiarizing themselves with the company’s products quickly. Helped the company record product advantages in the form of words, which was very convenient for employees to review at any time. ● Have a clear understanding of each salesperson’s major. Reasonably arrange the work scope of each employee, help them start the job efficiently and easily. And supervise the completion of each employee’s work, to ensure that when the employee encounters difficulties, the problem can be resolved promptly. ● Interviewed new sales staff and trained new staff. ● Arranged and organized offline sales activities, organizare team building to enhance team cohesion. Show less