Experience

CODE Informatics

• Pakistan
• Information Technology & Services
• 1 - 100 Employee

• IT Support Executive

  • Mar 2021 - Present

  Provide level-1 support to provincial, district users , using remote desktop connections to provide immediate support.In emergency case 24/7.Improving system quality by identifying issues and common patterns, and developing standard operatingprocedures.Provide helpdesk assistance in resolving software, hardware and network related problems Assist in equipmentset-up and software installation and updates.Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and Optimizingsoftware application performance, installing updates, and performing debugging procedures.Maintain routine Network analysis and troubleshooting and Upheld the stability of the core network.Setting up employee’s accounts and profiles on the networkInstallation, Configuration, Administration and Upgrade of Linux Operating systems.Managing backups of Windows server 2016, in case of data loss.Good Knowledge and experience working with Windows Server infrastructure (Windows2016 / 2012 Server, Active Directory, DHCP) Diagnosing and fixing network problems and hardware or software faults. Ability to troubleshoot networks, ports, security firewall issues.Maintaining inventories of hardware and software .Keeping a record of issues and faults along with solutions, for future reference.Ensure all CCTV security cameras and its network, recording and running conditionSetup and maintained Application Manager monitoring for monitoring servers and application.Enhancing and developing IT provision and system diagnostics.Co-ordination with all stake holders for end to end services verification.



Unified Ventures

• Telecommunications
• 1 - 100 Employee

• Computer Operator

  • Jan 2020 - Feb 2021

  Compiling, verifying accuracy and sorting information to prepare source data for computer entry.Communicate with applicants over the phone and in person.Provide guidance and information on application requirements.Scan documents and print files, when neededKeep information confidentialRespond to queries for information and access relevant filesComply with data integrity and security policiesEnsure proper use of office equipment and address any malfunctionsPerforming regular checks on network hardware and software.Responding to network alerts and hardware malfunctions.Diagnosing and troubleshooting network errors.Tracking and documenting network issues.Monitor Network Performance (Availability, Latency, Throughputs, Utilization).Ensure all CCTV security cameras and its network, recording and running condition.