Experience

Alcentra

• United Kingdom
• Investment Management
• 100 - 200 Employee

• IT Analyst

  • May 2019 - Present

  London, United Kingdom Working with all levels of the business with day to day IT Support needs. Currently assisting users with the transfer of technologies to our new organisation through the sale of Alcentra.



MS Amlin

• United Kingdom
• Insurance
• 700 & Above Employee

• Systems Engineer

  • Oct 2018 - Nov 2018

  London, United Kingdom



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Premium IT Support

  • Sep 2016 - Oct 2018

  London, United Kingdom



Royal Bank of Scotland

• Banking
• 1 - 100 Employee

• Trader Desktop Support

  • Apr 2012 - Mar 2016

  London, United Kingdom - Building, Testing and Installing high-spec Trader PC’s. - Setting up new Blackberrys for users. - End-user support. - Asset Tracking. - Stock control, liaising with Asset Logistics to order new kit. - Installing various Trader applications. - Hardware installations (Monitors, Keyboards, Mice etc...) - Provide IT Support and Installation to Global Market Traders. - Set-up and configure Blackberry’s and applications such as, Bloomberg and Reuters for users. - Managing… Show more - Building, Testing and Installing high-spec Trader PC’s. - Setting up new Blackberrys for users. - End-user support. - Asset Tracking. - Stock control, liaising with Asset Logistics to order new kit. - Installing various Trader applications. - Hardware installations (Monitors, Keyboards, Mice etc...) - Provide IT Support and Installation to Global Market Traders. - Set-up and configure Blackberry’s and applications such as, Bloomberg and Reuters for users. - Managing incidents and interactions through Remedy Global console and HP Service Manager. - Implementing, deploying projects and technical scripting to install new software packages. - Answering fault calls and solving issues through remote desktop connection and at user’s desk. - Managing and making changes in active directory. - Setting up Bloomberg keyboards and B-units and escalating issues to Bloomberg. - Installing WinTV card and software for users and demonstrating how to use software. - Project - GEOS 4.6 Migrations - upgrading user's PC's to a new build layer - Completed. - Training new members of staff on the daily roles of a support engineer/build team member. - On-going Windows 7 roll out project on the trading floors - Auditing users desks, PC's & preferences, Building user specific PC's to Windows 7, Testing applications with the users on the new PC and install PC once user is happy. Show less



Universities UK

• United Kingdom
• Higher Education
• 1 - 100 Employee

• IT Helpdesk Support

  • Feb 2012 - Apr 2012

  • Supporting Outlook 2007 & Word 2007 • Track-It! Call logging and Monitoring • Active Directory Support • Microsoft Exchange Support • Ghosting desktops with images (Symantec Ghost) • Setting up new users • Back Up Monitoring (Symantec Back Up Exec) • Creating and Terminating Users Accounts • Setting up HP Printer’s • Setting up Laptops for meetings



MTV Networks

• United States
• 1 - 100 Employee

• IT Helpdesk Analyst

  • Jul 2011 - Oct 2011

  • Working within a global entertainment firm • Supporting Apple Mac & Window Systems • Supporting Outlook 2010 • BMC Remedy Helpdesk Call logging and Monitoring. • Cisco remote Agent • Ghosting laptops, desktops with Images • Active Directory Support • HP Printer fault finding. • Cisco Video Conference Setup



Guardian News & Media

• IT Helpdesk Support

  • Jul 2010 - Jun 2011

  • Working within an ITIL process infrastructure. • Supporting Apple Mac & Window XP, Vista & 7 PCs • Installing desktop Applications i.e. MS Office, Outlook, Bespoke Software • Installing and testing software/hardware • Supporting 1000 Users Desk side & Remotely • REMEDY Helpdesk Call Management Application. • IAOS Back Up Monitoring • Asset Managing • Documenting Fixes • Working according to SLA’s • Building laptops, desktops & Mobile Phone devices according… Show more • Working within an ITIL process infrastructure. • Supporting Apple Mac & Window XP, Vista & 7 PCs • Installing desktop Applications i.e. MS Office, Outlook, Bespoke Software • Installing and testing software/hardware • Supporting 1000 Users Desk side & Remotely • REMEDY Helpdesk Call Management Application. • IAOS Back Up Monitoring • Asset Managing • Documenting Fixes • Working according to SLA’s • Building laptops, desktops & Mobile Phone devices according to Policy. • Active Directory Support • Printers – Changing Toners / Ordering Toner Stock. Show less