Communication Development Specialist

• Nov 2022 - Present

Trainer | Lived Experience Advisor | Facilitator | Advocate | Gender Rebel

• Oct 2014 - Present

Business/Corporate trainer and facilitative leader with subject matter expertise in areas of Anti-bias, Diversity & Inclusion, LGBTQIA workplace advocacy, and Gender Identity/Expression. Business/Corporate trainer and facilitative leader with subject matter expertise in areas of Anti-bias, Diversity & Inclusion, LGBTQIA workplace advocacy, and Gender Identity/Expression.

Customer Service Representative

• Mar 2020 - May 2023

Facilitator

• Nov 2014 - May 2023

Administrative Assistant

• Aug 2019 - Mar 2020

Office Assistant

• Feb 2017 - Nov 2017

Definition : Performs a variety of clerical, technical, special project, and operational support work to City departments and facilities; performs related work as required. Essential Functions: The essential functions of the classification may include, but are not limited to, those listed below and are subject to changes in operational necessity. Performs a variety of clerical duties including filing, copying, sorting and organizing materials, including library book shelving; Assists in the collection of fees and other monies for various City goods and services; Reports all identified issues related to improper functioning or condition of items, equipment and/or facilities to senior staff; assists in resolving issues; Follows all safety rules and protocols included in the Injury and Illness Prevention Program; takes appropriate action as required to identify and correct safety hazards and report safety concerns to his/her supervisor; Performs required duties under the City's disaster response plan; and Greets and/or responds to the public, providing basic information and instruction. Show less

Sr Training Associate

• Sep 2010 - Oct 2014

Working closely with the Director of Training, I scheduled and plan monthly webinars as well as our Out & Equal University fee-for-service courses. I used social media to promote our upcoming events, wrote and published blog posts on our website using a Wordpress blog platform. I facilitated workshops onsite and virtually using ReadyTalk for client groups of ten to 250 registered attendees. On a weekly basis I updated staff and management on the progress and outcomes of programs conducted by the training department. Much of my focus was on creating e-learning modules, using Articulate and Storyline, for our Moodle based learning management system (LMS). Show less

Website Administrator

• Oct 2005 - Jul 2010

I moderated various forums on the site, and assisted users in setting up their profiles. I was responsible for creating the overall look and feel of the website and I worked with other webmasters to create cross-promotion opportunities. I worked for nine months to see this project from concept to live implementation. In addition, I assisted in researching potential national/international sponsorship opportunities and worked with various departments within the company to test/identify issues prior to launch. Show less

Assistant Project Manager

• Oct 2005 - Jul 2010

It was my responsibility to contact content providers to bring them on board prior to launch while assisting in the development of various components of the website from concept to implementation. I worked with the accounting department to implement and troubleshoot payment mechanisms, and served as the point of contact for all other departments regarding this project. I was responsible for responding to all client emails and forwarding to appropriate departments as necessary. I created two monthly newsletters and maintained a social networking feed for the project as I monitored content submissions for quality control. I also assisted in managing and maintaining brand image; coordinated and worked closely with project leader who maintained an off-site office, worked independently a majority of the time. Show less

Content Manager

• Oct 2005 - Jul 2010

Worked autonomously while streamlining processes previously in place. Assisted in managing, updating, and maintaining brand image. I served as the primary point of contact for clients as well as in-house staff, providing technical support to customers creating standard and custom consoles for use on client websites. I was responsible for creating the monthly content product newsletter which I created specifically for our webmaster clients. In addition, I was also responsible for collecting revenue through monthly invoicing which resulted in increased revenue by 15 – 20% over six months. Show less

Tier 2 Technical Support Specialist

• Feb 1997 - Apr 1998

Corps Member

• Aug 1995 - Jul 1996

City Year is an education focused, nonprofit organization that unites young people of all backgrounds for a year of full-time service to keep students in school and on track to graduation. As a member of the Nations Bank sponsored, Bradley Elementary School team, I worked with students pre-K to grade 5; assisted teachers as a classroom aide; created and executed with my teammates several projects to improve the school and provide additional outlets for physical activity for the students. We also spent time working the with other school and community based corps teams on a number of projects to improve the lives of individuals and our community overall. Show less