Experience

Grand Zuri Hotels

• Indonesia
• Hospitality
• 300 - 400 Employee

• Front Desk Agent

  • Apr 2023 - Present

  • Warmly welcome guests, assist them during check in process with smooth and efficient way according to their reservation details, ensure the method of payment secure, also cordinate with housekeeping to track readiness of rooms. • Process all check outs including resolving any late and disputed charges. Ensure that all billing is complete and accurate. • Maintain awareness of sales opportunities, upsell rooms to higher room and rate categories, maximizing revenue in an ethical and responsible manner. • Performing reservation responsibilities after office hour; input and access data in reservation system, process all reservation requests, changes, and cancellations received by phone, fax, or email, identify guest reservation needs and determine appropriate room type, maintain room allotment and adjust to chanel manager (close and open allotment, change rate, etc) . • Deliver courteous services to guests, respond promptly and actfully to guest complaints, request, and inquiries at all times, supply guests with direction and information regarding property and local areas of interest. Provide excelent services to maintain guests satisfaction. • Maintains a well organized Front Desk counter, ensures that all needed materials and supplies are available and accessible, prepares all necessary documents like registration cards, vouchers, etc. • Well groomed, maintain appropriate standards to discipline, hygiene, appearance, posture, and attitude. • Run daily report and maintain a proper logbook; record any dicrepancies and matters for follow up and ensure that traces are properly performed. • Count house bank at the beginning and end of shifts. Show less



PT. Matrics Dua Sinergi

• Jakarta Timur, Jakarta Raya, Indonesia

• Administrative Officer

  • Mar 2022 - Jul 2023



Junitoko

• Bali, Indonesia

• Shopkeeper

  • May 2021 - Jan 2022

  - Handle social media promotion - Identify market trends that appeal to customer - Organize store book keeping such as cash flow report, store daily report, weekly report, then deliver to management - Ensure products are in good condition to be displayed and monitoring the general appearance of the store - Addressing customer requests, complaints, issues, and questions and proceed to management - Handle daily operation including ensure all staff work based on Standard Operational Procedure (SOP) Show less



Sofitel Bali Nusa Dua Beach Resort

• Indonesia
• Hospitality
• 100 - 200 Employee

• Concierge

  • Jan 2019 - Jul 2019



St. Regis Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Housekeeper

  • Oct 2018 - Oct 2018