Experience

Hyatt Regency Dubai & Galleria

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Sep 2021 - Present

  Passion that never fails !!

• Assistant Front Office Manager

  • Nov 2020 - Aug 2021

• Assistant Executive Housekeeper

  • Nov 2017 - Oct 2020

  #Thoughts#Positive#



Hyatt Regency Galleria Residence

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Sep 2015 - Oct 2017

• Assistant Front Office Manager

  • Jun 2015 - Aug 2015

  o Effective training plan preparationo Achieve and exceed budgeted monthly up selling goal o PMS and Customer Service Training for the staffo Monthly Training Plans and Coaching sessions consistentlyo Behavioral Training during the introduction periodo Check-in and Check-outo Handling Foreign Currency Exchangeo VIP meet & greeto Guest recovery against any feedbacks and complaintso Handling group check in and Itineraryo Day to Day requisitions of stationary, other operational items, etc.,o Weekly Duty Roster preparationo Departmental Up selling key drivero Monthly time attendance update for payrollo Room Inventory and Rate Control for effective revenue gain and occupancyo Works closely with the Director of Operation on budget planningo Operating Equipment FF&E purchase request and ensuring its proper useo To supervise the assigned station / section, to provide courteous, professional and flexible service.o Fully knowledgeable and flexible to rotate within the different sub departments of the Front Office or in any other Department of the hotel.o Ensures that the guests are offered the best level of personalized service at all times in a courteous, professional and smiley manner.o To ensure the safety & security of team members as well as the guest Show less

• Assistant Regency Club Manager

  • Jun 2012 - May 2015

• Assistant Guest Service Manager

  • Nov 2011 - May 2012

• Rooms Division Trainer

  • Apr 2010 - Oct 2011

• Guest Service Team Leader

  • Mar 2009 - Mar 2010
• Guest Service Officer - Guest Services

  • Feb 2007 - Feb 2009


Taj Residency Bengaluru (5*hotel)

• Receptionist

  • Apr 2006 - Jan 2007

  • To supervise the assigned station / section, to provide courteous, professional and flexible service. • To attend to all guests who approach the Reception with a smile. • To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work. • To be entirely flexible and be able to be rotated within the different sub departments of the Front Office or in any other Department of the hotel. • To reconfirm flight tickets and handle flight arrangements. • To adhere to the telephone procedure of handling calls. • To be aware of all hotel activities and F&B promotions. • To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to FO Executives and assure follow up with guests. • To ensure that the guests are offered the best level of personalized service at all times. Show less



Grand Ashok Bengaluru (5*hotel)

• Receptionist

  • Apr 2005 - Apr 2006

  • To supervise the assigned station / section, to provide courteous, professional and flexible service. • To attend to all guests who approach the Reception with a smile. • To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work. • To be entirely flexible and be able to be rotated within the different sub departments of the Front Office or in any other Department of the hotel. • To reconfirm flight tickets and handle flight arrangements. • To adhere to the telephone procedure of handling calls. • To be aware of all hotel activities and F&B promotions. • To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to FO Executives and assure follow up with guests. • To ensure that the guests are offered the best level of personalized service at all times. Show less