Experience

TelstraSuper
• Australia
• Financial Services
• 200 - 300 Employee
• Project Manager

  • Jan 2023 - Present


Latitude Financial Services

• Australia
• Financial Services
• 700 & Above Employee

• Project Manager

  • Nov 2016 - Oct 2022

  Scope of Role & Key Achievements: ● Managed enterprise-wide delivery of medium to high risk and high impact initiatives that closed operational risks & compliance gaps, provided capability uplifts & operational efficiencies, remediation to thousands of customers for fees/charges/bureau records, and continually providing a key delivery mechanism to mobilise and implement changes. ● Managed a program of work for two consecutive years (2020 - 2021) to support all Risk & Compliance Change deliverables enterprise-wide. This consisted of 10 small initiatives and one medium size project in each year. ● Established a cadence and conducted regular project team meetings to monitor project performance, schedule, risks, issues, budget and quality management. ● Engaged relevant business units/Technology teams and responsible in ensuring effective translation of requirements between internal business resources and external technology resources. ● Delivered regular status updates to the Steering Committee members. ● Created a safe space and an engaged team who felt supported to have clarity of their roles and responsibilities and took ownership of deliverables. This was evident within one month of me joining the project and my Individual award in March 2022. ● Advocated user experience (customer & partner first thinking) in all solutions and project deliverables. ● Led the project teams and stakeholders through the New Ways of Working change introducing a revised approach and mindset shift of work breakdown and use of tools that minimised dependencies and delivered incremental value. ● Co-ordinated management of vendor statement of work (SOW) and team’s timesheets. ● Managed and co-ordinated development of all project documents (including but not limited to); Project Charter, Schedule, Budget, Risk & Issues, BRD, FRD, User Stories, NFR, Process Mapping, Test Strategy, Technical Specs, Implementation Plan, Change Records, Post Implementation Review (PIR/Retros). Show less



GE Capital Finance Australasia Pty Ltd & Latitude Financial Services

• Business Analyst / Senior Business Analyst

  • Nov 2006 - Oct 2016

  Scope of Role & Key Achievements: ● Responsible for producing business / functional requirement documents (BRD/FRD) and process maps for initiatives that delivered business values (e.g. new product launch, pricing changes, migration of products, capability uplifts and remediations). ● Facilitated workshops, elicitation and walkthrough of requirements to cross-functional business stakeholders, project teams and technology teams to ensure business objectives were correctly translated into business requirements (clearly communicated, understood and tracked on a regular basis). ● Liaison between product / business, technology and operation teams to understand and provide clarity on requirements. ● Provided subject matter expertise on current & future state processes to project teams (dev & test). ● Managed Change Controls to handle variations to requirements and scope changes. ● Performed discovery on business cases and provided best solution options and advice to business to ensure best outcomes are achieved. ● Contributed and supported Defect Management and Triage meetings on projects. ● Supported projects end-to-end. Show less



ANZ

• Australia
• Banking
• 700 & Above Employee

• Business Analyst

  • May 2006 - Oct 2006

  ● Responsible for business analysis documentation on CHIP Card Enablement project for AU products. ● Facilitated workshops ● Co-ordinated user testing and approvals. ● Responsible for business analysis documentation on CHIP Card Enablement project for AU products. ● Facilitated workshops ● Co-ordinated user testing and approvals.



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Mar 2002 - Apr 2006

  ● Responsible for producing business / functional requirement documents (BRD/FRD) and process maps for initiatives that delivered business values (new product launch, pricing changes and migration of products). ● Facilitated workshops, elicitation and walkthrough of requirements to cross-functional business stakeholders, project teams and technology teams. ● Liaison between product / business, technology and operation teams to understand and provide clarity on requirements. ● Provided subject matter expertise on current & future state processes to project teams (dev & test). ● Managed Change Controls to handle variations to requirements and scope changes. ● Contributed and supported Defect Management and Triage meetings on projects. ● Supported projects end-to-end. Show less



NORWICH RESEARCH LIMITED

• United Kingdom
• IT Services and IT Consulting

• Business / Test Analyst

  • Aug 2000 - Feb 2002

  ● Performed a mix of business analysis and quality assurance on medium to large initiatives and migration projects: o Conversion from Cardpac to Vision platform for National Commercial Bank of Arab o Addition of loyalty program and introduction of a new platinum card product for ANZ Bank Hong Kong o Capability uplift for Bank of Queensland. ● Performed a mix of business analysis and quality assurance on medium to large initiatives and migration projects: o Conversion from Cardpac to Vision platform for National Commercial Bank of Arab o Addition of loyalty program and introduction of a new platinum card product for ANZ Bank Hong Kong o Capability uplift for Bank of Queensland.

• Analyst Programmer / Senior Analyst Programmer / IT Operations Manager

  • Oct 1985 - Jun 2000

  Scope of Role & Key Achievements: ● Managed ANZ IT Operations business that provided effective and efficient day to day operational IT services to all internal users, ● Responsible for managing and coaching a team of 8 IT Operations Analysts through collaborative leadership style. ● Assisted IT teams from ANZ head office (Melbourne) in the rollout of the new system (CBS) in ANZ Fiji. ● Designed and built new add-on system functionalities post system migration to new system on the new platform (HP) to cater for the local requirements (e.g. Cane farmers payment system). ● Supported in-house programming in retail & commercial banking products & services, including international payments and foreign exchange functions. Successfully implemented Y2K changes. ● Designed, developed and implemented a new data entry system. Compiled User Manuals for IT Operations users for running the new system and for non-IT end users for daily operation. ● Responsible for after hours IT support on all products and systems. ● Led the roll out of the ATMs throughout the country. Show less