Experience

Future Link Visa Consultants Pvt Ltd - India

• Overseas Relations Executive

  • Apr 2013 - Present

  Future Link Visa Consultants Pvt Ltd is a professional Immigration & Quality Abroad Education Provider consultancy firm assisting clients with all aspects of immigration & Education Services to Canada and all the other countries since more than 11 years. Future Link has been providing quality Education and Immigration services to hundreds and thousands of our students and clients all over the country. Our mission is to provide creative, efficient and economical immigration & study solutions. Future Link Visa Consultants Pvt Ltd is a professional Immigration & Quality Abroad Education Provider consultancy firm assisting clients with all aspects of immigration & Education Services to Canada and all the other countries since more than 11 years. Future Link has been providing quality Education and Immigration services to hundreds and thousands of our students and clients all over the country. Our mission is to provide creative, efficient and economical immigration & study solutions.



EPIC Ventures

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Team Leader

  • Jan 2013 - Apr 2013

  Organizing the team, make them understand the goal and objectives and make sure that they are attained. To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners and Management. To offer creative solutions. Delivery of team sales, service level components, quality and productivity targets & indicators. People Management, including all HR related issues, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff. Motivation, leadership for a team of 16 and developing future leaders. Recommendations for product and process development based on customer feedback and analysis of the same. Conducting performance appraisal for the team. Contribute for the initial hiring and selecting process of the front line. Compiling reports on team’s performance and customer feedback. Communication and being a focal point of dissemination of information from management to team and vise versa. Work very closely with team members to solve customer problems. Understand agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management. Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling and call center processes. Show less



Collabera

• United States
• Information Technology & Services
• 700 & Above Employee

• Technical Recruiter

  • Jan 2011 - Sep 2012

  Source conslutants who have technical background, such as developers, programmers, engineers, anyalysts, and etc for premeir fortune 500 clients.Utilize internal database to identify potential candidates. Responsible for screening candidates to ensure their qualifications meet open positions. Present job opportunities to qualified candidates and negotiate contract terms Prepare resumes for presentation to clients. Coach candidates through the client interview process. Source conslutants who have technical background, such as developers, programmers, engineers, anyalysts, and etc for premeir fortune 500 clients.Utilize internal database to identify potential candidates. Responsible for screening candidates to ensure their qualifications meet open positions. Present job opportunities to qualified candidates and negotiate contract terms Prepare resumes for presentation to clients. Coach candidates through the client interview process.



Jack in the Box

• United States
• Restaurants
• 700 & Above Employee

• CUSTOMER SERVICE/SENIOR TEAM LEADER

  • Dec 2006 - Aug 2008

  Consult with customers about their service needs or their wants. Communicate directly with customers on daily basis. I was also preparing food, cleaning restaurant facilities and taking inventory of products all at once. Complying with all the health standards is a main issue in the fast food business. Count all the money in beginning as well as the end of all shifts. I was in charge of team consisting of 12 employees. Consult with customers about their service needs or their wants. Communicate directly with customers on daily basis. I was also preparing food, cleaning restaurant facilities and taking inventory of products all at once. Complying with all the health standards is a main issue in the fast food business. Count all the money in beginning as well as the end of all shifts. I was in charge of team consisting of 12 employees.



PS Printing Solutions

• Printing Services
• 1 - 100 Employee

• GRAPHIC & WEB DESIGNER/CUSTOMER SERVICE

  • Oct 2005 - Jan 2006

  Assist customers with their questions, needs and escalated issues. Understand printing, guide them with clear communication skills and provide complete follow through. Communicate directly with customers about orders in person, via email, and on the phone with high call volume. In addition, the CSR will interact with customers referring to various graphic design programs and printing tools and apply selling techniques to guide customer toward best results. Also meet and greet occasional walk-in customers at the front desk. Provide design expertise, page layout knowledge and general artwork file expertise. Responsibilities include producing complex print-based projects, responding to logo and artwork requests from external customers, completing typesetting and page layout projects, and making changes and/or corrections to customer layouts. Also work toward achieving aggressive project goals and meeting tight deadlines. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• SALES ASSOCIATE

  • Nov 2003 - Sep 2005

  Promoting and selling a business's services and products. Determine a sales goal and then distribute assignments to the team. Cold call customers. On the site demonstrations. Face-to-face meetings, presentations and online correspondence via social networking applications. Monitor department and sales floors while assisting customers as they enter the store. Also include stocking and pricing duties. Promoting and selling a business's services and products. Determine a sales goal and then distribute assignments to the team. Cold call customers. On the site demonstrations. Face-to-face meetings, presentations and online correspondence via social networking applications. Monitor department and sales floors while assisting customers as they enter the store. Also include stocking and pricing duties.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• CUSTOMER SERVICE REPRESENTATIVE

  • Jun 2000 - Apr 2003

  Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offer alternative solutions where appropriate with the objective of retaining customer's business. Handle business transactions in connection with activation of new customer accounts on a computer terminal. Communicate with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Make financial decisions to protect/collect revenues and adjusts customer accounts. I was required to achieve a sale quota. Broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. Assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. Assist in training new employees. Perform other duties as assigned by management. Show less