Experience

Primus Retail Pvt. Ltd

• Retail
• 1 - 100 Employee

• Area Sales Manager

  • Mar 2007 - Present

  Handling Gujarat. Handling Gujarat.



Sports Station India PVT LTD

• Asst. MGR

  • Aug 2006 - Mar 2007

  Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Attending to customer's complaints and undertaking steps for effectively resolving them. Interacting with the customers to gather their feedback regarding the product satisfaction. Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Attending to customer's complaints and undertaking steps for effectively resolving them. Interacting with the customers to gather their feedback regarding the product satisfaction.



Arvind Brand LTD

• Asst. Store Manager

  • Mar 2005 - Aug 2006

  Managing a team of 7 people. Looking after floor operations on daily basis. Looking after logistics-Inward, Outward and Maintenance. Ensuring the proper and sound product knowledge to all team members. Ensuring achievement of ABP sales target breakup in salesmen, daily, weekly & monthly and brand wise. Monitor the floor etiquettes practiced by the floor staff. Interacting with the customers and understanding their needs and expectations. Regularly analyses the customer feedback forms, and determine the corrective course of action. Discuss Service Issues with Customer Service Executives, sort out problems. Cleanliness, security, pilferage control, cost control. Productivity of the people, on the job training, staffing & scheduling. Media promotion, cross promotion, event management. Monitor Walk-ins and conversion Rates. Monitor Competition on Regular Basis. Show less