Sales Operation Associate - Audit

• May 2022 - Present

-Developed and implemented process improvement strategies resulting in a 20% increase in operational efficiency. -Utilized data analysis techniques to identify key performance indicators (KPIs) and drive decision-making. -Collaborated with cross-functional teams to gather requirements and successfully implemented process automation initiatives. -Prepared reports and presentations to communicate findings and recommendations to stakeholders. -Conducted in-depth analysis of operational processes to identify inefficiencies and streamline workflows. Show less

Subject Matter Expert (Biology)

• Sep 2021 - Present

Subject Matter Expert (Biology)

• Jan 2020 - Present

Transcriber

• Oct 2018 - Present

Senior Admission Counselor

• Sep 2020 - May 2022

-Worked varied hours to meet seasonal and business needs. -Improved customer satisfaction by quickly and effectively addressing inquiries and complaints. -Trained and supported new team members, maintaining a culture of collaboration. -Developed new sales opportunities through the development and rollout of promotional plans. -Managed customer relations through communication and helpful interactions. -Coached other team members on selling techniques and customer service tactics to meet daily sales goals. -Used coordination and planning skills to achieve results according to schedule. -Worked with customers to understand their needs and provide excellent service. -Prepared a variety of different written communications, reports, and documents. -Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor. -Developed and implemented performance improvement strategies and plans to promote continuous improvement. -Connected with more than 80 thousand leads and counseled those leads for upGrad courses. -Working as a mentor and guide, whom potential learners can look up to for career advice. -Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction. -Managed customer relations on an ongoing basis to maximize customer retention. Show less

Center Manager (Marketing & Sales)

• Oct 2019 - Sep 2020

-Responsible for Varanasi Center (two centers) sales through B2B & B2C, Center handling, Revenue generation, Franchise Development, and Team Handling (handling a team of more than 50 employees). -Target planning & execution. -Revenue generation through new franchisee acquisition at the PAN India level, Franchisee training & development. -Responsible for Varanasi Center (two centers) sales through B2B & B2C, Center handling, Revenue generation, Franchise Development, and Team Handling (handling a team of more than 50 employees). -Target planning & execution. -Revenue generation through new franchisee acquisition at the PAN India level, Franchisee training & development.