Experience

Chennai Metropolitan Water Supply And Sewerage Board

• India
• Government Administration
• 1 - 100 Employee

• Financial Assistant

  • Mar 2018 - Present



Swiggy

• Software Development
• 700 & Above Employee

• Assistant Manager

  • Feb 2018 - Present



Ola

• India
• Software Development
• 700 & Above Employee

• Sr.Executive - BD/Operations

  • May 2014 - Feb 2018

  Year:March 2017 – Jan 2018 (BD&Operations)  Responsible for daily operations in Installation and Walkins team(Team Size:36).  Ensuring maximum installation numbers turning up for Ola Play by sourcing on field and telecalling by executives.  Ensuring the team to achieve their target on daily basis.  Submitting weekly review to City and central team.  Building and Managing Personal Relationship with vendors(operators) as well as the customers.  Responsible for… Show more Year:March 2017 – Jan 2018 (BD&Operations)  Responsible for daily operations in Installation and Walkins team(Team Size:36).  Ensuring maximum installation numbers turning up for Ola Play by sourcing on field and telecalling by executives.  Ensuring the team to achieve their target on daily basis.  Submitting weekly review to City and central team.  Building and Managing Personal Relationship with vendors(operators) as well as the customers.  Responsible for maintaining relationship between company and the operators.  Involved in employee engagement and productivity enhancement initiatives.  Vendor/Operator management  Back end for Assistant Manager. Year: 2014 – March 2017 (Operations)  Heading the Ticketing team in resolving all the service related issues via E-mail campaign and in ticketing system (Team Size 11)  Provide Training to the team to optimize 100% quality resolution on all the tickets/E-mails  Responsible for RCA on CRM for ticketing and E-mailing process.  Preparing regular log summary report on daily basis to avail on productivity.  Responsible for the response tracker for agent performance.  Preparing consolidated issues category sheets to reduce issues in given TAT for better service.  Ensuring less than 2% of issues while comparing to daily sales report (Bookings).  Making strategies for efficient functioning of the team & increasing their productivity.  Involved in the PR activities for the organization.  Involved in recruitment process for CRM dept. Show less Year:March 2017 – Jan 2018 (BD&Operations)  Responsible for daily operations in Installation and Walkins team(Team Size:36).  Ensuring maximum installation numbers turning up for Ola Play by sourcing on field and telecalling by executives.  Ensuring the team to achieve their target on daily basis.  Submitting weekly review to City and central team.  Building and Managing Personal Relationship with vendors(operators) as well as the customers.  Responsible for… Show more Year:March 2017 – Jan 2018 (BD&Operations)  Responsible for daily operations in Installation and Walkins team(Team Size:36).  Ensuring maximum installation numbers turning up for Ola Play by sourcing on field and telecalling by executives.  Ensuring the team to achieve their target on daily basis.  Submitting weekly review to City and central team.  Building and Managing Personal Relationship with vendors(operators) as well as the customers.  Responsible for maintaining relationship between company and the operators.  Involved in employee engagement and productivity enhancement initiatives.  Vendor/Operator management  Back end for Assistant Manager. Year: 2014 – March 2017 (Operations)  Heading the Ticketing team in resolving all the service related issues via E-mail campaign and in ticketing system (Team Size 11)  Provide Training to the team to optimize 100% quality resolution on all the tickets/E-mails  Responsible for RCA on CRM for ticketing and E-mailing process.  Preparing regular log summary report on daily basis to avail on productivity.  Responsible for the response tracker for agent performance.  Preparing consolidated issues category sheets to reduce issues in given TAT for better service.  Ensuring less than 2% of issues while comparing to daily sales report (Bookings).  Making strategies for efficient functioning of the team & increasing their productivity.  Involved in the PR activities for the organization.  Involved in recruitment process for CRM dept. Show less