Experience

Apra Auto (I) Pvt Ltd
• Team Leader(sales)


Kingdom of Dreams

• India
• Entertainment
• 100 - 200 Employee

• Quality Analyst

  • Nov 2011 - Jan 2013

  worked as a CCE in KOD where in I deal with customers direct & indirect (sales) which was all related to reservation of tickets. worked as a QA where in I deal with the quality of the team, the escalation calls, guest complains,100% quality appliance,monitoring call records, trainings for new comers,mock calls for tyne new comers,PPTS prepared & shared on weekly basis (basic telephonic skills,customer service,etc). worked as a CCE in KOD where in I deal with customers direct & indirect (sales) which was all related to reservation of tickets. worked as a QA where in I deal with the quality of the team, the escalation calls, guest complains,100% quality appliance,monitoring call records, trainings for new comers,mock calls for tyne new comers,PPTS prepared & shared on weekly basis (basic telephonic skills,customer service,etc).