Experience

Go Cloud Careers

• United States
• Information Technology & Services
• 100 - 200 Employee

• Associate Cloud Architect

  • Apr 2023 - Present

  • Design end-to-end Multi-Cloud & Hybrid-Cloud Architectures for financial industry clients, social media start-up, video streaming clients which resolves scalability, latency sensitive, high availability, and resiliency challenges. • Serve on Architecture Review Board to ensure designs are accurate and aligned with business use cases. • Collaborated on RFI's, RFQ's RFP’s: Developed proposals, including Artificial Intelligence (AI) Solutions to increase business efficiency; assigned tasks, and shaped team’s overall architectural strategy. • Provide presentation coaching and framework for team members to deliver impactful sales and executive presentations, showcasing the transformative value of our solution to client’s businesses and highlighting ROI for our partners. • Deliver Technology presentations, Sales presentations, and Executive briefings to key business decision makers, mapping solutions to business value. • Design and collaborate on an end-to-end Generative AI Solution, which provided a 75% increase in productivity for my clients. • Lead teams of Architects and Engineers to design business-goal-driven technology solutions based upon client requirements. • Lead requirements gathering meetings with C-suite clients; source and lead vendor vetting leaving our clients feeling understood and confident in my team’s ability to provide business solutions and clearly articulated what we needed from vendors. • Design Hybrid-Cloud, Multi-Cloud, and Hybrid + Multi-Cloud Architectures to help clients execute business strategies, avoid single points of failure, and identify proper cloud migration strategies utilizing best practices and industry experience. • Design Cloud Networking Solutions utilizing Border Gateway Protocol (BGP), Virtual Private Cloud (VPC) Peering, Route Summarization, Link Aggregation, Direct Connections, Virtual Private Network (VPN) Show less



Purify Atlanta LLC

• Duluth, Georgia, United States

• Small Business Owner

  • Oct 2019 - Dec 2022

  • Designed an end-to-end companywide marketing strategy, resulting in Email, SEO, and Ad Campaigns which produced year-to-year revenue growth of over 25% and greater brand recognition. • Redesigned company website & business processes to enhance customer engagement, satisfaction, and loyalty, culminating in a remarkable 98% retention rate over a 2-year period. • Fostered a learning mindset by staying curious, attending workshops, webinars, and events to enhance expertise, encouraging continuous growth for both self and the team, ultimately enriching the business. • Designed a comprehensive approach to treating a roach infestation, utilizing experience and research to identify conducive conditions, conduct thorough inspections, and target infestation sources. • Designed a custom solution which alleviated the restaurant owner's stress and fear of roach-related issues, leading to renewed confidence, improved customer experience, and prevented financial losses due to potential shutdown. • Alert to industry trends and technological advancements, Resulting in a distinct competitive advantage, allowing us to consistently deliver superior services to our clients utilizing the latest technologies. • Conducted research & development projects that resulted in purchasing cutting-edge equipment which enhanced employee safety & workflow efficiency. • Lead teams by clearly communicating project goals and expectations, offering support and mentorship, resolving conflicts, and fostering a collaborative atmosphere, which resulted in an on-time on-budget project completion. • Displayed problem-solving by approaching challenges from different angles, collaborating well with the team, addressing customer concerns promptly, and establishing a trusted reputation within the customer base. • Developed deep relationships with clients and vendors by building trust, leading to client loyalty and referrals and stronger partnerships with vendors. Show less



Arrow Exterminators

• United States
• Consumer Services
• 700 & Above Employee

• Solutions Specialist

  • Jun 2010 - Oct 2019

  • Received Outstanding Sales Achievement Award for surpassing annual sales quota through effective presentation of designed solutions to resolve client pain points. • Produced a remarkable 3% growth in branch office yearly revenue by consistently exceeding sales targets. • Handled complex, rodent infestation calls requiring empathetic listening and understanding of customer frustration, then designing a strategy that provides a solution which eliminates the source of the problem, often leading to customer satisfaction, referrals, and reviews that’s improved companies’ reputation and brand. • I successfully crafted tailored solutions for restaurant owners, effectively eradicating persistent bug infestations that had previously eluded other companies. Recognizing the profound harm to their businesses and reputations, I empathetically engaged with owners, assuring them of my unwavering commitment to resolution. The custom solutions not only garnered referrals but also elevated restaurant health scores, instilled owner confidence, and bolstered the standing of my company. • I cultivate customer trust through the delivery of exceptional and quality customer service, fostering robust relationships. This approach has yielded a remarkable 99% retention rate on my commercial route, while referrals have contributed to a 5% increase in revenue. • Developed and nurtured strategic relationships with branch and service managers, establishing myself as a trusted partner in exceeding customer’s expectations and assisted teammates reach monthly production goals which reduced skips and cancels. Increased monthly revenue by 3-5%. • Trained new employees in various aspect of industry, highlighting how to properly care for both customer needs and company’s interest, while always contributing to company culture. • Achieved notable 30% improvement in route efficiency by redesigning termite bait station layout and reorganizing numeric system in handheld software. Show less