Rates Specialist

• Feb 2022 - Present

Production Manager

• Dec 2020 - Mar 2022

Oversee operations and staffing. Manage pastry making and baking, suggests changes to inventory and pricing, and purchases supplies when needed. Monitors quality of goods and service. Supervise and coordinate the activity of staff and perform tasks such as budgeting, ordering supplies, recruiting and training employees, implementing safety measures, and promoting the Bakery to potential clients. Oversee operations and staffing. Manage pastry making and baking, suggests changes to inventory and pricing, and purchases supplies when needed. Monitors quality of goods and service. Supervise and coordinate the activity of staff and perform tasks such as budgeting, ordering supplies, recruiting and training employees, implementing safety measures, and promoting the Bakery to potential clients.

Administrative Consultant

• Feb 2018 - Dec 2020

Research, explore and study different travel destination options and research destination and travel prices, customs, weather conditions, reviews. Research and study clients’ specifications and wishes and suggest suitable travel options that best suite clients' needs, plan and organise travels,book tickets, reserve accommodation, organise rental transportation Inform clients and provide useful travel material such as guides, maps and event programs and collect deposits and balances, offer and promote different services and offerings Keep learning about latest industry trends,attend webinars, conferences and other educational programs and build and maintain relationships with clients Show less

Front Office Manager

• Sep 2015 - Jan 2018

Managing and training the Front Office staff Dealing with guests on arrivals and assisting with check-outs Arranging staff scheduling Acting as liaison between General Manager and staff Creating a pleasant experience for guests to ensure their return in a polite, friendly and helpful manner Constantly portraying a highly professional image of the organization & paying particular attention to customer satisfaction & efficiency. Taking payment from guests in the form of cash or credit cards. Answering telephone enquiries promptly, professionally, transferring calls. Being a point of contact for guests should they have any queries Dealing with and resolving customer complaints. Protel property management system experience an advantage Handling bookings and reservations Ensuring that confirmations of bookings are accurately sent out within a 24 hour turnaround time Ensuring pro-forma invoices are sent out in time to guests and agents Assisting the maintenance and control of payment procedures for reservations Ensuring payments are collected as per payment policies Following up on provisional bookings as per policies and contracts Ensures that profiles of arriving guests are updated on system Daily filing of all written correspondence Capture payments from the bank statement to bookings Assist with site inspections Managing bookings on booking sites- Booking.com, Hotel beds, Agoda, Expedia, Managing bookings from travel agencies Show less

Front Office Receptionist

• Jul 2014 - Aug 2015

Welcome and greet guests, answer and direct incoming calls, inform guests of hotel rates and services,make and confirm reservations for guests, ensure proper room allocation and proper registration, check in guests and Issue room keys and direct guests to their rooms. Confirm relevant guest information, verify guest's payment method and imprint credit cards for authorisation and maintain clear and accurate records of guest room bookings compute all guest billings, accurately post charges to guest rooms and house accounts Receive and transmit messages for guests,retrieve mail, packages and documents such as faxes for guests and listen and respond to guest queries and requests both in-person and by phone and provide accurate information about local attractions and services Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests and complete and maintain any incident reports, daily activity reports or other reports requested by management Manage conference room bookings and scheduling,close guest accounts and check guests out review accounts and charges with guests during the check-out process and process accurate payment of guest accounts Inform housekeeping when rooms have been vacated and are ready for cleaning monitor visitors to the hotel and enforce rules and policies of the hotel and maintain a neat and orderly front desk and reception area Show less

Cash Management Officer

• Apr 2011 - Jun 2014

In charge of all the cash transactions that take place, make entries for all the transactions daily, balance the books at the end of the day and make reports about the daily transaction. Make money available in case the superiors/cashiers require for company transactions and check the money requests with their superiors/cashiers.before sanctioning them Report any discrepancies found with the transactions together with the cashing up of cashiers and make sure all the collections are made on time from the debtors of the company and the security company that banks the money Train new assistants/cashiers the company hires and ensuring every knows all the accounting software of the company, helping the accountant of the company to maintain all the accounts Show less

cashier

• Jan 2010 - Mar 2011

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, other electronics. and balancing the cash register and generating reports for credit and debit sales. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolving complaints and bagging or wrapping purchases to ensure safe transport. Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes and maintaining a clean workspace. Show less

Bank Teller

• Jul 2007 - Dec 2009

Serves customers by completing account transactions and provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sells cashier’s checks, traveler’s checks, and series e bonds and answers questions in person or on telephone and refers customers to other bank services as necessary, records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports. Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative. Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals. Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins. Reconciles loan coupons and other transactions and maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller. Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof. Maintains customer confidence and protects bank operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Show less