Experience

Spyne

• India
• Technology, Information and Internet
• 100 - 200 Employee

• Senior Client Success Manager

  • Jul 2022 - Present

  Oversaw enterprise-level SaaS clients, ensuring satisfaction, retention, and growth. Developed and executed client success strategies aligned with objectives. Collaborated cross-functionally for a seamless client experience and eff ective account management. Conducted regular account reviews, providing insights for optimizing client ROI. Led a high-performing team, achieving all targets and increased in retention and upsell opportunities. Implemented data-driven processes, resulting in reduction of churn. Developed and delivered client training programs, webinars, and workshops . Acted as a client advocate, gathering feedback and driving product enhancements. Managed a multi-million-dollar portfolio, consistently exceeding revenue targets. Show less



TeamLease Edtech

• India
• Education Management
• 200 - 300 Employee

• Manager Sales || CSM

  • Feb 2022 - Jul 2022

  Guided and managed a team of 18 for B2B Sales in L&D Programs and SaaS solutions. Presented sales, revenue, and expense reports to the management team. Achieved growth and sales targets by eff ective team management. Sold L&D Solutions to existing clients, setting expectations for sales planning. Created a marketing strategy for new launch L&D products. Managed Marketing for the launch of an educational program for blue-collar workers. Achieved high conversion rates in renewals. Notable Work: • Managed Marketing for the launch of an educational program for blue-collar workers. • Created Marketing strategy for Degree connect programs. Show less



Intellipaat

• India
• E-Learning Providers
• 700 & Above Employee

• Learning Manager

  • Oct 2021 - Dec 2021



BYJU'S

• India
• E-Learning Providers
• 700 & Above Employee

• Senior Product Specialist

  • Oct 2018 - Oct 2021

  • Building relationships with the sales team to create a healthy sales environment in the market, execution in influencing the customers, and understand their needs by analyzing their behavior and providing the best consultative solutions to the customers.• Collaborating with students and understand their needs which helps us in creating a product that transforms the traditional learning methodologies to modern learning.• Consistently working on projects and inspect the growth of the product and ensure excellent product delivery.• Identify opportunities, and increase revenue and have strong customer service and analytical skills.• Informed supervisors and company leaders on markets needs to best meet customer needs and maximize revenue.Training,development, motivation and coaching of around 500+ employees who have joined in the past one year. .Overlooking the nationwide B2B marketplace including the BTL and ATL activities. Show less

• Business Development Manager

  • Feb 2018 - Oct 2018

  • Develop strategic relationships with partners or potential customers.• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.• Collating and maintaining client information in the CRMdatabase.• Assist in the development of new opportunities for the for thegrowth of business.• Working closely with staff across departments to implementgrowth strategies.• Maintained extensive knowledge of company products andservices to provide top-notch expertise to customers.• Followed procedures, documentation Show less



edusikshaguide

• odisha

• Management Trainee

  • Jul 2017 - Aug 2017

  • Networked and built strong presence with peers to facilitate . • Assisted established management staff with operational oversight, business development and process improvement strategies. • Explained services and products to customers in friendly and engaging way. • Networked and built strong presence with peers to facilitate . • Assisted established management staff with operational oversight, business development and process improvement strategies. • Explained services and products to customers in friendly and engaging way.



Kantar

• Market Research
• 700 & Above Employee

• Data Analyst (internship)

  • Mar 2017 - Jul 2017

  • Responsible for conducting Research for the clients of KANTAR IMRB, Kantar TNS and Mill ward Brown • Handling a team of 40+ on field projects • Maintaining all hygiene of research so to have proper outcome. • Responsible for conducting Research for the clients of KANTAR IMRB, Kantar TNS and Mill ward Brown • Handling a team of 40+ on field projects • Maintaining all hygiene of research so to have proper outcome.