Technical Services Associate

• Jun 2023 - Present

Information Technology Intern

• May 2022 - Jun 2023

- Rolling out Zoom.gov company-wide and delivering comprehensive software training to staff. - Implementing compatibility of all office desk phones with Zoom.gov calling to facilitate seamless communication through employees and meetings. - Creating Standard Operating Procedures (SOPs) to facilitate employee operation of machines and devices across the organization. - Configuring the setup and customization of company-provided laptops for staff members, tailored to corporate specifications and individual user requirements. - Developed simulated phishing emails in collaboration with the aim of conducting phishing email attack practices. - Embedding of Multi-Factor Authentication (MFA) across the corporation's workforce and client base aims to bolster individual user security. - Running a structured cabling system to establish network connectivity within multiple building locations. - Managing and overseeing inventory control procedures. - Providing technical support to users across the organization, responding promptly to helpdesk tickets, and resolving technical issues. Show less

Information Technology Specialist

• Feb 2019 - May 2022

- Providing assistance to all staff members with troubleshooting and/or replacement machines if needed via HelpDesk. - Inventory and manage all of ITs equipment throughout the district. - Assist other workers with bigger projects. - Created chromebooks for all students in the district. - Picking up chromebooks from school to be repaired and delivering them back. - Creating replacements of chromebooks that are in repair. - Take apart computer labs for upgrades every summer. - Upgraded staff machines. - Assisting with graduation live stream setup and tear down each year. Show less