Manager Customer Success and Lead Quality Assurance Engineer

• Nov 2015 - Present

testRTC is the first webRTC testing and monitoring platform for WebRTC-based communications. Along with being the Lead QA, I also function as the Customer Success Manager, as the end-users are QA teams.Role – Customer Success Manager - QA- Preparation of Test Strategies with customer QA teams.- Analyzing the test runs for issues ranging from call quality to performance stability to load distribution.- Preparing the test strategies based on customer’s expected usage.Key Achievements- “WebRTC testing - Best Practices” written by me is used extensively as a generic test plan for webRTC.- Successful testing for 50+ clients Role – Lead QA- Quality control of ATC’s generated by the team based on test logic, robustness, use of common library and coverage of verification checkpoints.- Requirement Analysis, preparation of Time Lines & Estimates for QA- Creation and execution of Test Plan and maintaining Traceability MatrixKey Achievements- Conceptualized by me, the ‘Network Disturbance’ feature gives the ability to create real-world situations for testing.

Freelancer

• 2012 - Present

Team Lead - Software Operations

• Sep 2010 - Present

Nariman Finvest is a stock broking house, which is member of multiple exchanges in India. With a staff of 50+, 7 offices across Mumbai, they cater to 3000+ clients. The organization wanted to bring in new software solutions, customized as per their own needs and vision, to improve their trading operations and back-office processes. The software products are procured or customized by various vendors but due to business critical nature each new version of each product is thoroughly tested in an in-house UAT before going live. Role – Team Lead - Software OperationsResponsibilities Requirement - Gathering, Specification, Classification and Prioritization Development of scenarios and user stories for detailed evaluation or customization specifications Orchestrating the move to Internet Trading Platform (Omnesys Nest Ecosystem) and Back-office systems (Acer Software Packages) User and Operational Acceptance testing, Resilience testing Trading Ecosystem Failover strategizing and test drill scripting (Drill done once a month in live environment) Setting up of system support and maintenance teams Sanity test suite creation and updation Performance and Load testing Functionality Testing for Customized features Stimulate and conceptualize market conditions to test Algorithmic trading and RMS features Lead a team of two QA engineer and one Deployment engineerKey Achievements The RMS policy definition deepened as per QA effort  The reconciliation systems were redesigned and developed Around 600 issues were reported in span of a year for back office systems In one and half years since implementation the RMS has not failed to stop any kind of mis-trade

Team Lead – Manual Test Execution and Test Automation Engineer

• Sep 2012 - Dec 2015

Devfactory gave me a chance to work on a bouquet of products in financial, utilities and shopping cart domains. I was a part of the Test Complete Automation team as well as a Manager for the Manual test team.Role – Test Automation Engineer- Analysis and debugging of failed ATC’s for product bugs, automation failures as well as other environmental problems- Tracking products coverage and management of product and automation bug cycleKey Achievements- Setup best practices for smarter verification checkpoints to tackle the issues of false negatives.- Achieved a drastic reduction in automation test failures due to thorough quality control steps taken like:-- Common Name Mapping files.-- Setting practices of automation test case reviews.Role – Team Lead – Manual Test Execution- Managing of test case execution by In-house as well as third-party teams.- Analysis of test failure trends to weed out issues like environmental setup, module failures or test data problems.- Determining product based test execution rate to benchmark performance of In-house and third-party resources.- Preparation of projections, estimates and priority matrix based on- Product/feature priority derived from the sales and development team- Resource availability, test case complexity.Key Achievements- Setting up of practices and standards for Test execution, reporting and Introduced screen recording as--- Proof of work.-- Way of reviewing test execution practice of individual resources.The above resulted in major improvements in test execution quality and accuracy of test reporting specifically for failures.

MTS

• Aug 2008 - Aug 2010

Worked as a part of Intel® SOA Expressway (now Intel® Expressway Service Gateway ) team following are the details and highlights:Product Description: Intel® Expressway Security Gateway provides an execution environment to enforce the Security policies in a SaaS environment. Each endpoint can be wired to enforce security assertions and enforce message integrity, but for a system with numerous endpoints, manageability and assurance quickly becomes a limiting factor to this approach. The Security Gateway mediates communication to and from SaaS application providers and gives the Security Architect the ability to ensure that technical security policy is being enforced. Further, the Security Architect now has a location to manage and deploy any changes to the Security Policies.Role - QA EngineerResponsibilities Requirement Analysis, preparation of Time Lines & Estimates for QA Creation and execution of Test Plan and maintaining Traceability Matrix Complete ownership of Bug life cycle End to end Functionality Testing, Conformance Testing, Performance and Load Testing Test against/with other products and tools  Automation of test cases for regression using product specific test framework Review of User guidesRole – Module LeadResponsibilities This was a first team management experience that involved mentoring, team building, allocation of tasks and responsibilities, setting up of time lines and monitoring  Played a pivotal role in design phase of new features

BE Project Intern

• 2007 - 2008

Test Automation Framework for end to end testing of communication based protocols.