Experience

BexCode Services - IT Technology

• IT System Custom Software Development
• 1 - 100 Employee

• • Mar 2023 - Present

• • Jan 2021 - Feb 2023



The ConnectHub

• India
• Advertising Services
• 1 - 100 Employee

• Digital Graphic Designer

  • Feb 2016 - Nov 2020

  Roles and responsibility *Study design briefs and determine requirements *Schedule projects and define budget constraints *Conceptualize visuals based on requirements *Prepare rough drafts and present ideas *Develop illustrations, logos and other designs using software or by hand *Use the appropriate colors and layouts for each graphic *Work with copywriters and creative director to produce final design *Test graphics across various media *Amend designs after feedback *Ensure final graphics and layouts are visually appealing and on-brand *In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, Twitter, YouTube, Instagram, LinkedIn, etc.) Show less



Franchise India Brands Ltd

• Pune Area, India

• Assistant Manager

  • Mar 2013 - Feb 2014

  Roles & responsibilities include. *Finalize Corporate alliances for Franchise Expansion (Business Development) with prospective clients/brands. *Handling Brand & Investor portfolio as in selecting the right opportunity and in turn assisted numerous organizations in international & domestic franchise expansions and business development. *Develop franchise model & process in line with client requirements/business adaptability. *Screening of investor portfolio in terms of best fit as per investment bandwidth, location & work profile *Working as an interface between brand & investors for closing franchises tie-up till signing of agreement. Handling responsibility of coming up franchises with suitable solutions & inputs wherever required either from clients or investor for increasing the closure probability. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Associate

  • Jul 2012 - Mar 2013

  Responsibility: *Maintain RTO Data for market Share of Mahindra tractors. *Daily updating of IBIS delivery and retails of Tractors. *Maintain Daily MIS and Communicate to Area Managers as well as Territorymanagers *Maintain the Salesman Productivity MIS on weekly basis *Maintained MIS for Advances of tractors Above 45 days’ dealer wise. *Close the complaint of customer through Mahindra connects Portal. *Inform and update the Competition delivery against Mahindra competitor. Show less



ICICI Bank

• India
• Banking
• 700 & Above Employee

• Customer Service Manager

  • Jan 2006 - Sep 2011

  Responsibility: * Handling queries through mails * 2nd level escalation mails * Listening the calls of officers and give them feedback. * Floor walk in the absence of manager. * Give a training to new batch come up.(Bridge). * Conduct the huddles for the Team Process updates. Job Profile: * Resolve the customer queries and complaint in coordination with Operation team as process coordinator. * Handling Complaints and Inquiry mails of all types Core Credit Cards. * Handling Complaints and Inquiry mails of all types Core Loans * Handling the cases which is being escalated by Senior Management * Handling Collection of Credit cards regards to settlement issue of the cards. Achievement: * SMS Campaign project for branches. * Resolution desk set up for Branches * Represent the CSPB at national Level (Delhi) to improve the Customer Services regards to collection calls. * Consecutive 6 months top 5 officers across CSPB. In April to October 2007. * 2 Idea have been selected by operations team as per the improvement in Customer services. * On the basis of my performance selected for I - Direct project. * Training given to 4 new batches as a Bridge Team Leader. * Quote 100% Adherence across the CSPB. * Fastest call taker as per contest held in November 2006 across the Customer Services Phone Banking Unit. (CSPB). Show less



Reliance Communications

• India
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Dec 2003 - Dec 2005

  Responsibility: * Barging the calls of the officers. * Take a quality session of the officers. * Manage the break Timing. * Assist the Team in the absence of Team Leader. Job Profile: * Handling Inbound calls for the Reliance Mobile, Fixed Wireless Phone, Post Paid and Prepaid. * Generate the lead for the sale team. Achievement: * Achieve the 100% quality score as per the set parameter. * Selected for the pilot Batch for the Sales Team. Responsibility: * Barging the calls of the officers. * Take a quality session of the officers. * Manage the break Timing. * Assist the Team in the absence of Team Leader. Job Profile: * Handling Inbound calls for the Reliance Mobile, Fixed Wireless Phone, Post Paid and Prepaid. * Generate the lead for the sale team. Achievement: * Achieve the 100% quality score as per the set parameter. * Selected for the pilot Batch for the Sales Team.