Manager - Corporate Relations (Placement Head - Director's Office)

• Jan 2023 - Present

Program Manager | CEO's Office | CXO - Team

• Jul 2022 - Jan 2023

Program Manager| CEO's Office | Strategy

Central Relationship Manger |Central Supply - Project Manager

• Feb 2022 - Aug 2022

Managing the Offline Travel Agent Business via Revenue lead by generating the maximum URNs via Travel Agents, Assist ground team to On-Boarding the new Travel Agents for sustainable & long term business Ensured early resolution of all the queries from my ground team and engaged with them on a daily basis & Managing, planning and coordinating with both Central & Ground team for quick resolution.Responsible for Business growth of Travel Partner channel by ensuring the profitable & sustainable business , Negotiating the travel agent for Commission take rate.Forecasting URNs on daily basis to maintain monthly run-rate Participated in team-building activities to enhance working relationships Used critical thinking to break down problems, evaluated solutions & make decisions Created plans and communicated deadlines to complete the projects on time Show less

Team Lead | Sales | Value Added Services (VAS)

• Nov 2018 - Feb 2022

●Managing the team of 30+ KAM, ensuring their target is achieved● Building and leveraging a relationship with our existing partners to help increase revenue for our hotel partners and for OYO via the selling of our different Value Added Services products● Understanding and analyze business insight for our partners and providing the services to improve partners business● Coordination of clients' concerns and adjustment of the services or products to the clients' needs● Ensure error free and quality sales processes are followed to eliminate any partner escalations● Analyze partner feedback and provide support to partners to continuously increase their revenue and help partners get any issues addressed● Promote all OYO offers, discounts and adhoc services to our Hotel Partners to provide visibility and benefits of the same● Coordinate with internal teams, both central and City for quicker resolution and adoption● Maximize VAS activation on a daily basis and retain the Value Added Services● Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.● Expanded sales revenues by identifying opportunities and executing customized marketing plans● Handling Performance Reviews● Arranging Training and Refresher sessions pertaining to process and tools Show less

Subject Matter Expert | Sales & Operations | Domestic Holidays

• Aug 2014 - Nov 2018

● Managing Sales team of 10+ Travel Consultants ● Ensuring achievement of individual and team targets pertaining to Total Transaction Value, Booking and Gross Operational Profit Value ● Maintenance of Service and Quality Standards by monitoring calls of team members and providing appropriate feedback ● Accomplishment of Team's CPA (calls per agent) at all times ● Well-versed with managing escalations, customer concerns and feedback ● Coordinating with various departments for quick resolution ● Negotiating with vendors for best possible price ● Attaining appropriate margins on every sale ● Doing regular market comparison amongst top service providers ● Post conversion, cost negotiations in order to maximize profits ● Managing shrinkage and attrition by motivating each team-mate for better productivity ● Considerable efforts to beat all the price-match cases with equalizing margin % ● Working in coordination with Product Team to generate demand for high yield destinations basis the seasons ● Hands on over CMS (Calls Monitoring System) ● Formulation of reports such as Daily Sales Report, GOP report and Incentives Report ● Handling Performance Reviews ● Arranging Training and Refresher sessions pertaining to process and tools Show less