Experience

MoZeus | Data-Driven Experiential Tech

• Software Development
• 1 - 100 Employee

• QA Manager

  • Jun 2021 - Present



Brightwell

• United States
• Financial Services
• 1 - 100 Employee

• Quality Assurance Engineer

  • Apr 2017 - Apr 2020



MotionLink

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Solution Services Manager

  • Nov 2015 - Jul 2016

  Managed Solution Services (support) and Quality Assurance departments for Web (Saas) & Mobile Fleet Management Software solutions. ► Established Quality Assurance and Support team processes and procedures. ► Managed priorities for the testing of multiple products in current and pending development cycles. ► Managed the testing, build, release and installation of all software and hardware products. ► Manually tested all over-the-air (OTA) communication mobile devices and GPS peripherals. ► Manually tested software enhancements and bug-fixes. ► Created and maintained user release documentation and manuals. ► Managed and assisted with support issues including problem identification and root cause analysis. ► Acted as the primary contact with clients to assess business needs and coordinated with internal departments to ensure delivery was facilitated according to specifications. ► Analyzed performance metrics; provided reports; researched and resolved issues leading to satisfactory outcomes. ► Managed products from design phase to release including, product planning, tracking, and reporting product performance. ► Responsible for Cloud/ASP administration which included database maintenance, creating/maintaining users, mobile devices, fleet vehicles and GPS peripheral configurations. ► Attended site visits, conferences and trade shows in the pursuit of business opportunities and marketing the company’s services. Show less



Routematch

• United States
• Software Development
• 1 - 100 Employee

• Senior Quality Assurance Engineer

  • Mar 2009 - Nov 2015

  Administered testing progress of all RouteMatch products throughout the release cycle and communicated test results, issues and risks to Development, Product Management, and Implementation teams to ensure the quality objectives of all projects are met within schedule constraints.► Managed the strategic direction and supervision of quality assurance processes and best practices for the 9-member QA team in a scrum/agile environment.► Established test project schedules and communicated test results, issues and risks to Product Management, Implementation teams and senior management to ensure the quality objectives of all projects were met.► Tested/validated mobile devices and peripherals via live drive tests and production/lab environments.► Trained the QA team on use of QA tools and new software enhancements.► Developed, executed and maintained comprehensive, test plans, regression plans.► Coordinated the release of tested releases to internal departments and end-user clients. ► Conducted weekly meetings to discuss project status, releases/enhancements forthcoming and QA team priorities. Show less

• Software Quality Assurance Engineer

  • Aug 2007 - Mar 2009

  Designed and executed effective tests for real-time GPS-based software for large urban transit agencies.► Worked closely with development to assist in defect re-creation and unit testing of fixes.► Generated and maintained evolving unit and regression test plans for assigned products and features which included verification of functionality and performance bench marking.► Packaged and released new product versions, hotfixes, database scripts and report installers.► Hands-on testing of mobile devices including iOS, Android, Blackberry, Vehicle Logic Units (Mobile Knowledge), LED transportation signs and Automated Passenger Counters. Show less



MEDITECH

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Quality Assurance Analyst

  • Mar 2003 - Aug 2007

  Lead QA team members in test scenarios that provided a comprehensive test strategy for a Clinical Home Health Application, Billing Interface and Mobile Devices prior to release. Tested applications for functionality, accuracy, and adherence to specifications. Lead QA team members in test scenarios that provided a comprehensive test strategy for a Clinical Home Health Application, Billing Interface and Mobile Devices prior to release. Tested applications for functionality, accuracy, and adherence to specifications.



Patient Care Technologies

• Software Development
• 1 - 100 Employee

• Senior Configuration Analyst

  • Jan 1998 - Mar 2003

  Designed, installed and supported Clinical Home Health/Hospital enterprise software, servers and mobile systems. Conducted on-site training for IT personnel focusing on server configurations, backup and mobile device usage and connectivity.

• Support Application Analyst

  • Mar 1997 - Jan 1998

  Provided technical support resolving Software, Billing Interface and Mobile Device issues and assisted clients in effectively using every component of the Clinical Information System.