Experience

Loan Market Group

• Australia
• Financial Services
• 1 - 100 Employee

• Application Support Analyst

  • Feb 2022 - Present

• Technical Officer

  • Mar 2021 - Feb 2022



NAB

• Australia
• Banking
• 700 & Above Employee

• Technical Officer

  • Oct 2018 - Mar 2021

  • Resolving issues across multiple platforms- Podium (A NAB proprietary system), Salesforce, Litework and Apply-online of internal/external NAB stakeholders and mortgage brokers. • Complete UAT and BVT for fortnightly releases in line with Agile Methodology • Share insights on customer experience to Product owners, Developers, and Business Analysts to help develop features and solutions in line with customer needs • Provide guidance, support, and information on how to use the system • Resolving issues across multiple platforms- Podium (A NAB proprietary system), Salesforce, Litework and Apply-online of internal/external NAB stakeholders and mortgage brokers. • Complete UAT and BVT for fortnightly releases in line with Agile Methodology • Share insights on customer experience to Product owners, Developers, and Business Analysts to help develop features and solutions in line with customer needs • Provide guidance, support, and information on how to use the system



Coles Express

• Australia
• Retail
• 300 - 400 Employee

• Customer Service Representative

  • May 2016 - Oct 2018

  • Providing general customer service. • Maintaining the store according to required standards. • Assisting customers complete the transaction process via the POS terminal. • Maintaining high levels of performance to achieve individual store targets. • Providing general customer service. • Maintaining the store according to required standards. • Assisting customers complete the transaction process via the POS terminal. • Maintaining high levels of performance to achieve individual store targets.