Information Technology Program Management Office Manager

• Jan 2020 - Present

• Pioneered vision and implementation of the Program Management Office at Fort Bend County; defined processes & KPI's for Project Management, Business Analysis & Quality Assurance• Manage workloads, define deliverables, hire and mentor resources (PM, BA, QA), conduct performance reviews, and ensure compliance with established PMO processes. Conducted Portfolio Analysis to adjust capital requirements and align business drivers. Direct Portfolio reviews, resourcing capacity/demand, and new project request intake and prioritization• Recruitment, development, engagement of staff to sustain a high-performing strategic Project Management Office• Led multi-functional technology teams as Interim Application & Support Manager for 6 months and key contributor and mentor for a PMO office with up to 80 resources; managed the development of innovative software systems and applications• Managed and negotiated vendor services in conformity with cost expectations. Reengineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project; manage contracts for all IT vendors including website development, hosting, IT operations, and IT applications development • Liaised with Legal to finalize Statement of Work and Contracts. Responsible for Invoice creation, payment tracking, and revenue forecasting• Direct business forecasting and financial analysis activities and identify opportunities and risks along with action plans to ensure the attainment of financial goals• Identified business process projects expenses to forecast quarterly and annual budget Show less

Manager, IT Admin & Budget

• Aug 2020 - Present

• Manage the IT Administrative and Finance team, formulate and develop departmental and organizational budget for FBC IT and participate in budget discussions• Determine financial resources needed to implement certain programs and review recommendations for the approval or decline of funding requests• Supervise purchasing and grants management• Monitor spending patterns and implement measures to promote adherence to budgets• Determining organizational finance capacities, calculating financial constraints, and approving budget strategies Show less

Manager, IT Application Development & Support (Interim)

• May 2020 - Sep 2020

• Managed Application Development & Support Team for Six (6) months as Interim Manager. Manage and provide direction for the application development team in support of business operations and ensuring that all critical and ERP solutions were up and running and support tickets for all Tiers were being handles as per SLA, Managing escalated issues to resolution• Implement new solutions, strategies, and processes to improve efficiencies. Responsible for overseeing projects assigned to web and software developers and the application development team• Responsible for overseeing the review and analyses of existing applications’ effectiveness and efficiency and developing strategies for improving or leveraging these systems as well as for the design, development, and installation of enhancements and upgrades to systems and application software.• Led technology research/ review and recommendations on software products and services in support of procurement and development efforts. Show less

Chief Executive Officer

• Apr 2017 - Present

Providing exceptional Project Management, Project Portfolio Management (PPM), Project Management as a Service (PMaaS) consulting services. _PMaaS: Project Management as a Service _ Project & Program Management Consulting _Project Management Consulting for Organizations: Implement Projects Better using PMI Best Practises, Tools and Techniques, Adopt, Adapt & Customize Agile, Waterfall and Hybrid approaches to suit Customer needs, & Evolve the PMO (Project, Program & Portfolio Management) _Project Management Consulting for Projects: Root Cause Analysis using Six Sigma approach to define deficiencies and Process Improvement Projects Request for Proposal (RFP Development), Project Planning & Execution, Project Health Assessments using KPI's _ IT Staffing- Project Managers, Project Coordinators, Business Analysts, Agile Scrum Masters, Agile Coach, Manual Testers, Automation Engineers Show less

Co-Chief Executive Officer

• Jun 2017 - Present

Program Manager

• Jun 2017 - Dec 2019

● Successfully managed Stakeholder expectations and project Scope to deliver multiple projects On Time and within Budget with zero issues and bugs ● Successfully implement the strategic vision in day-to-day Program & Project Management. Comfortable dealing with pressure, escalating and implementing course correction steps on projects ● Managed multiple programs with multiple complex Application Development, Infrastructure projects, and Capital projects. Managed multiple project managers and consultants, make hiring decisions, contracting, etc. Managed multimillion-dollar projects ● Facilitated PhaseGate (Governance Board), PMO Process & Methodology Mentorship programs, PMO Methodology & Process Optimization Committee, Budget & Requisition Mentorship Program ● Led multi-functional technology teams and key contributor and mentor for a PMO office with up to 30 resources ● Planned, coordinated, and managed all project activity to ensure that objectives of projects were accomplished within prescribed time frame and funding parameters. Developed and managed the project plan (and respective deliverables) for all stages of the project ● Prepared and presented monthly project reports to IT Leadership and Business Governance Boards on individual project status (budget, schedule, and scope) ● Reported, managed, and maintained risks, issues, and change logs within the project SharePoint site ● Ensured costs, schedules, and deliverables were delivered per TCH iDeliver Methodology ● Actively managed key stakeholder groups; Conducted weekly project meetings; Assigned action items to team members and maintained project communication channels to ensure accountability and forward movement Show less

IT Americas Engagement & Support Manager

• Feb 2017 - Jun 2017

● Provide IT Support & Engagement services for multiple Chanel Partner Sales & Compensation applications for HP, Americas. ● Manage regional strategic business and external relationships. Represent and serve as the principal point of contact for assigned business unit(s) on all application development efforts and Tier 4 application support. ● Engage with stakeholders in both the business and IT groups to gain and maintain awareness of ongoing strategic initiatives ● Lead discovery efforts on ideas requested from business partners through problem definition, high level impact and gap analysis. ● Provide day-to-day leadership and guidance to end-users. Monitored, troubleshoot and resolved requests within the Service Level Agreement parameters. ● ● Facilitated weekly project meetings and ad-hoc project risk assessments. Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. ● Communicated project status and actionable mitigation/resolution plans on key delays or issues. Collaborate with external and internal customers to deliver the artifacts as needed ● Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures. Show less

Program Manager

• Mar 2014 - Nov 2016

● Implement Project & Portfolio Management tools (MS Project Server, Primavera), Project Management processes and methodologies (PMBOK, Stage Gate, Custom) to improve project execution and On Time Project Delivery ● Implement Resource & Capacity Planning tools designed to boost IT efficiency and continuously improve on Program delivery in terms of time, budget and customer satisfaction ● Decide on suitable strategies and objectives, develop relevant project management tools and KPI’s based on best practices. Resolve projects’ higher scope issues. Establish metrics required to measure the execution of the overall portfolio. Prepare reports for program directors ● Empower and mobilize Project Managers through innovative and reliable direction. Develop, coordinate, delegate, plan work activities. Supervised and evaluated the activities of Project Managers and junior IT staff ● Provided business analysis for projects that included requirements, success criteria, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures ● Develop and operate an effective Program governance process using an established PMI based framework. Assess program performance and aim to maximize ROI ● Oversee Demand Control Processes, Resource Planning/Scheduling, Delivery Management, Business Change Management, Benefits Realization, and Strategy Refresh components of the Portfolio. Apply change, risk and resource management ● Coach, mentor, and develop training programs on project management practices for staff members serving in the role of project manager for enterprise level or departmental projects along with ensuring compliance of the project management process. Led multi-functional technology teams and key contributor and mentor for a PMO office with up to 30 resources; managed development of innovative software systems and applications Show less

Sr Business Analyst

• May 2013 - Dec 2013

Acts as the liaison between stakeholders, including sponsors, business users, technology teams and support teams. Defines, analyzes and documents current and future business processes, workflows and associated software; performs and documents gap analysis between the current and future states. Understands and documents Use Cases; identifies the essential requirements and workflow. Understands and documents accurate, traceable and testable business requirements and functional specifications; manages document changes. Supports all aspects of testing, including interfaces to external systems. Develops and executes Business Analysis and User Acceptance Plans. Follows the company SDLC processes. Recommends software solutions for project team consideration. Validates the software and process solution meets the documented business and functional requirements. Participates in new software development projects as well as upgrades to existing software. Schedules and manages meetings and work sessions with all levels of a project team, including management and remote team members. Assists in the continuous improvement of company methodologies and procedures. Show less

Sr. Business Analyst/ Project Manager

• Sep 2010 - Mar 2013

Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures. Managed in house and 3rd party Development & Quality Assurance teams (15-20 people) both within US and Offshore accommodating cultural differences while maximizing communication and productivity. Collected requirements using Interviews, Requirements workshops, Business Process Descriptions, Use cases, Scenarios, Task and Workflow analysis. Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Business Requirements Document, Use Cases, GUI, Screen and Interface designs. Collaborated with Developers and Subject Matter Experts to establish the technical vision and analyze tradeoffs between Usability and Performance needs. Show less

Business Analyst/ Project Manager

• Dec 2009 - Sep 2010

Work with various business departments to identify company needs for system enhancements / projects Coordinate, lead, and document requirement gathering session with business stakeholders Analyze software requirements to determine feasibility of design within time, scope, and cost constraints Confer with development and project managers to obtain information on limitations and capabilities of existing system and capabilities required for project work load Evaluate factors such as number of departments serviced by system projects, reporting formats required, volume of transactions, time requirements and cost constraints, and need for security and access restrictions to determine system configurations. Show less

Project Manager

• Jul 2009 - Dec 2009

Planned, created and executed multiple project work plans and revised as appropriate to meet changing needs and requirements. Designed and managed the implementation of new requirements for Energy Management System. Managed project budget. Identified resource need and assigned individual responsibilities. Tracked and reported team hours and expenses on a weekly basis. Managed day-to-day operational aspects of project and scope and coordinate duties of third parties and other infrastructure support groups in an effective manner. Reviewed deliverables prepared by team for clients via unit, assembly, system and user acceptance tests. Effectively applied methodology, enforced project standards and prepared for engagement reviews and quality assurance procedures. Ensured project documents are complete, current, and stored appropriately. Facilitated team and client meetings effectively. Scheduled regular status meetings with project team. Effectively communicated relevant project information to all stakeholders using meeting minutes and well-organized, informative presentations and emails. Resolved and escalated issues in a timely fashion and communicate difficult/sensitive information tactfully. Show less

Business Analyst/ Project Manager

• Apr 2007 - Jun 2009

• Managed and delivered multiple projects against demanding competitive goals as Project Manager, Business Analyst, Business SME, Salesforce System Administrator and Data Analyst. • Successfully launched new global programs for various clients on Salesforce.com platform. • Designed new platform, QA and Graphics tuning of executive reports for Sun Microsystems by collaborating with global development, operations and sales team. • Managed data loads and data quality, resolved technical and functional issues with the technical administrator, created reports and dashboards for the management team and maintained user roles, security, profiles, workflow rules, and other system configuration options. • Lead operations teams through analyzing, defining, and documenting the business processes and user requirements in accordance with Client policies and procedures; trained new end users on the application and trains existing users on new features and created user guide/reference material. • Collaborated with and managed global development teams to design and implement solutions, customized for global clients in Europe and Asia. • Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsors, stakeholders to baseline the scope of the work and enable development of the plan. • Planned and defined reporting requirements for TeleWeb specific reports. Responsible for weekly status reports. • Involved in tracking, reviewing, analyzing reporting criteria, application enhancement, resolution of operational issues and load testing. • Responsible for data quality review exports. • Responsible for online/onsite Sales force and Lead Works 5.0 user training /technical support to global teams. Show less

Sr Business Analyst

• 2006 - 2007

• Lead working teams through analyzing, defining, and documenting the business processes and user requirements in accordance with current standards and procedures. Project exposures include Mid Term Load Forecast Enhancements, Improve reliability of frequency sources for Automatic Generation Control (AGC), various Compliance projects for the emerging Regional Entity (RE), Voltage Security and Transient Security Assessment Tools (VSAT/TSAT). • Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsors and stakeholders to baseline the scope of the work and enable development of the plan. • Delivered compliance reporting systems for Congestion Management and Schedule Control Error. • Delivered Energy Management System (Areva e-terra) enhancements for Transfer Limit Calculations, Parallel Load Forecasting, Reliability of Frequency, Dynamic Ratings and Dynamic Security Assessments. Defined requirements for power logistics business processes and handling of power measurement data. • Created the Project Charter, Time Cost Estimates, Cost Benefit Analysis, Request for Proposal, Procurement Request Form, organized product demos and presentation, vendor evaluation and selection. • Planned and defined system requirements for Use Case, Use Case Scenario and Use Case Narrative using UML methodologies. • Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams using MS-Visio. • Conducted JAD sessions with management team, SME, vendors, users, external agencies and other stakeholders for open and pending issues. Collaborated with programmers, system analyst and testers for effective resource allocation and project completion using MS Project. Show less