Experience

BeYouPlus

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Head Customer Acquisition

  • Aug 2018 - Present



Paisabazaar

• India
• Financial Services
• 700 & Above Employee

• Dy. Manager Business Development Digital sales

  • Aug 2016 - Aug 2018

  Dy. Manager Business Development Digital Sales  Managing Home Loan portfolio  Developing & driving business tie ups with premium Banks & NBFCs  Ownership of key accounts – ICICI Sec , Tata Capital , LIC , SBI Cap , India bulls , IDFC  Managing a team of qualified professionals to drive Login to disbursal ratio.  Writing accurate reports through the detailed analysis of data  Managing post production team on data connectivity  Increased Login penetration on workable leads  Designing implementing & driving contest for the team  Reporting to Business head



DHFL Pramerica Life Insurance

• India
• Insurance
• 700 & Above Employee

• Complaints & Grievances cell – Customer Care

  • Jan 2015 - Aug 2016

  Complaints & Grievances cell – Customer Care  Managing customer complaints & grievances routed through inbound call center.  Customer & Inter department interaction & investigation on miss selling cases to resolve complaints with in TAT.  Customer query resolution or communication through letters ( only non legal cases)  Successfully developed & managed captive unit of inbound call centre for reduce paid policy project.  FPR for performance analysis of outbound Call center Managed by TCS  Maintaining & publishing Customer service Dashboards  Designing & publishing call center activity plan sheet  Increased & maintained Contractibility performance at 80% level  Maintained Lead Conversion from the data at 50%



GE Money

• New Delhi Area, India

• Branch Manager Personal Loan

  • Jan 2003 - Dec 2006

  Dec’03 to Aug’04 Lead Cell Coordinator – Personal Loans  Successfully managed the inbound & outbound Call center to increase individual branch disbursements and walk-ins.  Also involved in and lead management ensuring allocation of each target enquiry to the respected area branch.  Involved in promoting Refinance Product, Delhi Aug’04 to Jun’05 Relationship Manager – Personal Loans  Single handedly established the concept of a Direct Sales Team for Delhi and NCR. This worked in tandem with the branch process & helped establish newer avenues for Revenue Generation.  Involved in developing channel partners and maintaining relations with them  Fundamental in stabilizing the direct sales team. Successfully stabilized the Direct Sales Team  Successfully initiated Sales & Marketing Activities for effective publicity & Awareness of Personal loans  Pivotal in organising Loan Melas, Canopy Activity, Umbrella Activity, pamphlet distribution letter distribution activity, and ensured successful execution of these activities Jun’05 to Feb’07 Branch Manager – Personal Loans  Responsible for generating Revenue via Direct Sales Force and the Channels present.  Maintained 98% conversion on dual shield Insurance product.  Distinction of overachieving the targets consistently each year.  Recognized for excellent performance and was awarded the following o Best Branch in the Region for maintaining highest ticket size o Best Branch for Customer Service & Process Adherence.  Got nominated for trainings like, developing leadership and Excellence, Excellence at GE, White Belt Training (Six Sigma) and Josh.  Instrumental in setting up of branch and was involved in operations Management, infrastructure management , Administration and Location Identification  Pivotal in setting up a Call Centre for Delhi, top up loans in Delhi, training new hirings.



IndusInd Bank

• India
• Banking
• 700 & Above Employee

• Home banker

  • Apr 2002 - Feb 2003

  Commenced professional career (Mar’02 to Jan’03) with Indusind Bank Ltd as Officer -CASA  Preliminary checks for account opening forms and documents  Coordinating with sales and operations team  Follow-up with existing customers for FD schemes and balance maintenance  Revenue generation through new account acquisition Commenced professional career (Mar’02 to Jan’03) with Indusind Bank Ltd as Officer -CASA  Preliminary checks for account opening forms and documents  Coordinating with sales and operations team  Follow-up with existing customers for FD schemes and balance maintenance  Revenue generation through new account acquisition