Experience

Argyll

• United Kingdom
• Real Estate
• 100 - 200 Employee

• General Manager

  • Mar 2017 - Present

• General Manager

  • Jun 2019 - Present



London Executive Offices

• 8-10 Hill Street/Nova North

• Deputy General Manager

  • Mar 2017 - Jun 2019



Adam House

• Advertising Services
• 1 - 100 Employee

• Assistant Manager

  • Sep 2013 - Feb 2017

  · The main purpose of my role is the effective management of the Business Centre by working with and developing a team to maximise profitability through increased sales and controlled margins whist maintaining service quality and consistency in line with our current standards. I am committed to the high standards of personal service to all clients. I also contribute to and am committed to the development of Adam House and promote Adam House in any way possible. · The main purpose of my role is the effective management of the Business Centre by working with and developing a team to maximise profitability through increased sales and controlled margins whist maintaining service quality and consistency in line with our current standards. I am committed to the high standards of personal service to all clients. I also contribute to and am committed to the development of Adam House and promote Adam House in any way possible.



New Linden Hotel

• Hospitality
• 1 - 100 Employee

• Receptionist

  • Dec 2009 - Sep 2013

  • The main purpose of this role was the effective management of the hotel reception. The reception is the main point of contact for guests to the hotel. My main task was to greet and welcome guests, this required me to be well-presented, well-spoken, confident and friendly. My key duties were checking in and out guests. Other duties include taking payments from guests, accounting for all monies taken, ensuring the accurate billing to all accounts and that all customer accounts were correctly documented. When checking out guests, I had to be very diligent to make sure guests accounts were settled. • I offered exceptional customer service, remaining courteous and helpful always. I also dealt with guests requests as appropriate and made sure complaints were satisfactorily resolved. • I booked transport and actively sold the facilities of the hotel and ensured that all sales and promotional materials were displayed and up to date. • Other duties included answering calls through the switchboard, dealing with reservation enquiries, bookings and confirmations by person, phone, email and fax, ensuring that all customers were dealt with efficiently whilst providing the individual with the appropriate information and entering bookings into the hotel’s database. I had to be aware of daily and future room availability and occupancy levels and explore all opportunities to ensure full occupancy. I maximised room occupancy and revenues by the effective and flexible use of tariff and room availability controls. • I communicated daily to all key departments regarding arrivals and departures. I had to liaise with housekeeping and maintenance, ensuring all notes were passed on. Show less



TWENTY NEVERN SQUARE HOTEL

• EARLS COURT

• RECEPTIONIST

  • Apr 2010 - Aug 2010

  • Role and duties same as above. • Role and duties same as above.