Experience

INTI

• Malaysia
• Higher Education
• 700 & Above Employee

• Head Of Quality Assurance

  • Aug 2014 - Present

  • Lead migration to ISO 9001:2015 QMS into all departments and ensure the smooth transition to the new Standard from ISO9001:2008. • Conduct Internal Quality Audits twice and report to Audit Analysis to top management as well as to ensure closure of all findings within the agreed timeline. • Plan and conduct Quality Management Review on yearly basis and report the effectiveness of quality measures to the top management. • Conduct training to recruit internal quality auditors and lead them to perform internal audit. Conduct training to all new employees on Quality Policy and Quality Objectives. • Lead corrective action and preventive action exercises in the organization to ensure continual improvement. • Responsible to handle customer complaints effectively to ensure customer satisfaction. • Maintain compliances with the ISO 9001, MQA and OHSA requirements and, partner Universities and other legal requirements. • Lead preparation of COPPA and MQA related documents in preparation of New Programme Development. • Responsible in development and maintaining of Quality Manual, Standard Operating Procedures, Work Instructions, and supporting documents. Key Achievements  Registration of organization’s QMS as conforming to the requirements of ISO 9001:2015  Obtaining approval for new programme development by MQA and MOE. Lecturer • Teach Degree and Diploma Mass Communication subjects such as Web Animation, Graphics Design, Magazine Design, Visual Communication, Interactive Media • Well verse of Software: Adobe Animate CC, Adobe Photoshop CC, Adobe InDesign and Adobe Illustrator. • Lead Employers projects with existing students to produce projects: Corporate Animation, Social Media Content, Graphics Design • Conduct inter campus post – assessment moderation for franchise programme to ensure grading is implemented based on learning outcomes and agreed rubrics. • Preparation of coursework and examination papers for Degree and diploma mass communication students. Show less



SEAMEO RECSAM

• Malaysia
• Education Administration Programs
• 1 - 100 Employee

• Training & Development Officer, SEAMEO RECSAM

  • Jul 2011 - Jul 2014

  • Identifying training/course participants within 11 Southeast Asian member countries (Brunei, Singapore, Indonesia, Vietnam, Thailand, and etc) through job analysis, appraisal schemes and profile analysis. • Conduct Familiarization with ICT classes for International participants. • Working in a team to produce programmes that are satisfactory to all relevant parties in RECSAM, such as Director, Deputy Directors, accountants and senior Specialist at management level; • Monitoring and reviewing the response of trainees through questionnaires and evaluation, and report the findings to higher level management; • Establish and introduce new publication process in the Training Programme Division to publish proceedings of a biennial Congresses (participants from Southeast Asian countries); • Review and revise course reports content written by Academic Specialist of RECSAM upon completion of training programme; • Create, update and maintain master documents of Training Programme Division and work closely with the Publication Unit; • Undertake writings assignments for the management that include Proceeding, Conference Programme Book Messages, Publication Series Foreword and Welcoming Messages; • Master of Ceremony for all RECSAM’s ceremony/event. • Conduct briefing for new participants and handled rehearsal for official ceremonies. Show less



Universiti Sains Malaysia

• Malaysia
• Higher Education
• 700 & Above Employee

• Journal Editor, USM Press

  • Jan 2009 - Mar 2011

  • Review, edit and publish manuscripts submitted by external contributor and team members; • Handle daily web management activities including web monitoring, online manuscript submission and online review process; • Proof-read scholarly works to maintain high standard of publication; • Research, compile, evaluate and identify most current relevant topics, news and updates for journal publication; • Solicit and obtain relevant information, data and facts from reliable sources to be part of international indexing and listing databases (Scopus, ISI); • Undertake external writing assignments for clients that include brochure writings. Show less



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Help Desk Analyst, Dell Penang

  • Dec 2007 - Dec 2008

  • Maintain accurate call logging and tracking for US customers to screen type of issues before assigning to higher level of support • Conduct 1st level support to US customers • Manage communication and work effectively with customers from various cultural backgrounds who have varied levels of technical knowledge • Work closely with other related team like software support, customer care, technical support for further problem identification and resolution • Maintain accurate call logging and tracking for US customers to screen type of issues before assigning to higher level of support • Conduct 1st level support to US customers • Manage communication and work effectively with customers from various cultural backgrounds who have varied levels of technical knowledge • Work closely with other related team like software support, customer care, technical support for further problem identification and resolution



Proton

• Malaysia
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Quality Management System Executive

  • 2005 - 2007

  • Conduct internal quality audit (IQA) for various departments in the company • Write and revise quality documents, and maintain quality internal website for latest revision of documentation • Prepare and submit periodical report to the company management on quality results • Support company's quality audit activities on TS16949, ISO9001/14001 • Review and revise existing procedures, SOP and inspection standard to meet new requirement or reflect changes due to process change or quality issues Show less